The first room I was given had not been cleaned. There was feces splatter still in the toilet, and the countertops were clearly disgusting. The second room had roaches, which were discovered after I had already wiped down the room on my own. The customer service delivered by the front desk attendant was the sole bright spot during my stay.
Darrien
Darrien (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月27日
Very dissatisfied customer.
We were not able to go due to a Family emergency. When we booked the room, when we tried to boor the $4.50 per person to apply the cancelation policy, it would not let us. When the Family emergency came up int the Tuesday prior to arrival, I called the hotel and explained both the inability to pay the cancelation fee as well as that we had a family emergency. They were very rude and would not even consider to place our One Key money back on the account. I then called Hotels.com and spoke with a representative and they also called the hotel with the same results. It was 4 days prior to arrival and am sure that the room was re-rented and they were able to rent it out thus getting double compensation. Due to theses reasons I will NEVER attempt to book a room at this hotel and am not sure I will be using Hotels.com as it was thru the website that would not allow me to purchase the cancelation policy. We always do as we know things come up. And unfortunately this was one of those times.
William
William (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Nicole
Nicole (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月5日
Average
It wasn't the best place we've ever stayed but it wasn't the worst. It was just average. The young lady attending the breakfast was very pleasant and friendly though.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Leann
Leann (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Kathryn
Kathryn (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月23日
Cynthia
Cynthia (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月21日
Misprint, and a toilet leak night no rest
Listing showed jetted tub had walk in shower, toilet kicked on to refill every 15 mns didn’t get rest because of constant water refilling noise.
Mike
Mike (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月18日
Won't be back
No soap for hands or body wash. Dirty blankets and sheets had actual 'crust' on them.
Chelsea
Chelsea (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Staff was amazing, made our pre-Christmas family trip wonderful.
Lynn
Lynn (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
John
John (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
Russell
Russell (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Margaret
Margaret (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
The gentleman who checked us in was very very kind and patient, and we have absolutely not one bad thing to say about our room. It was absolutely perfect.
Earl
Earl (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月4日
Maria
Maria (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月2日
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
Overnight getaway
Matt at front desk was awesome. Answered questions, gave directions, recommended a great restaurant.. He was still working the next morning when we checked out
Janice L
Janice L (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Jennifer
Jennifer (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月4日
amanda
amanda (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月4日
I have stayed here before, it's clean, has very friendly and helpful staff and is very conveniently located. The breakfast is above average and starts earlier than most. I highly recommend this hotel