When we first got there, employees were arguing at the front desk. Breakfast was poor and waitresses were poor. Our room was clean. The heat fan made a noise and we were next to the stairwell that smelled a marijuana.
Chester
Chester (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月19日
Stay was great. Restaurant and bar were excellent.
shawn
shawn (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月19日
Disappointed
Couldnt sleep all night. Smelled like weed. Dirty and outdated. No hand soap. Toilet paper roll was falling off Disappointed.
Cristina
Cristina (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月10日
Everything was great except for the driver of the shuttle. He wasn’t friendly and he made us miss our flight.
Vanita
Vanita (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
Jesse
Jesse (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月28日
Could be better
Pool was closed (did not find out about that until check in). Room needs updating (curtains did not close all the way, water took 5 minutes to warm up, chair and ottoman were broken, bed was uncomfy). It's not all bad - it was clean and relatively nice, it just needs some TLC (and to inform guests at booking when the pool will be closed)
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月27日
An old, tired building but OK for the cost. Location is good but the windows transmit sound well enough that on the 4th floor I could clearly hear the conversation every morning at 5am between the hotel/airport shuttle and riders. A small amount of mold in the shower. It's a renovation away from being great.
William
William (7 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月22日
Pleasantly surprised
This was a blind stay. I was pleasantly surprised. The building is older and needs updated, but was very clean. The staff were very friendly. I would definitely recommend and stay again
Tina
Tina (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月19日
Natasha
Natasha (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月15日
Poor Service, Out of DAte
The shuttle from the airport required more than an hour wait. In freezing temperatures, not fun (advertised every 30 minutes). Bar and restaurant at night had a single person working, so wait times were excessive and one item order could have been cooked longer. only 1 of 3 elevators operational. coffee mess in room did not work. TV limited stations old
Michael
Michael (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月1日
Maria
Maria (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
John
John (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Michelle
Michelle (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月24日
Jamie
Jamie (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月3日
Tim
Tim (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月22日
Richard
Richard (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月21日
NEVER AGAIN, WENT TO CHECK IN AND WAS TOLD ROOM WAS NOT CLEAN. CAME BACK LATER TO CHECK IN AND WAS TOLD WE DID NOT HAVE A ROOM AS HOTEL WAS OVERBOOKED
Bradley
Bradley (1 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月21日
Terrible!!!
I arrived at 4pm when check in time was 3pm. When i arrived there was a line at the front desk and nobody was getting rooms. I waited for 75 minutes to get a room. The worst hotel experience of my life.
Todd
Todd (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月21日
Need more staff period! Room was not available at check in time came back 630 pm to be told they need to go into our rooms see if they were ready then.
Mold in bathroom ceiling. No shampoo in bathroom. Mattress old and worn out. Toilet bowl brush laying in hallway outside our room.
Jennifer
Jennifer (1 晚家庭旅程)
Orbitz 真實旅客評價
2/10 欠佳
2024年10月21日
The hotel was overbook by a lot of rooms. We along with many others were turned away even though our room was already paid for.
James
James (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月20日
Total chaos-never again
Upon arrival even though I had a reservation they did not have any rooms available-we had to wait for rooms to be cleaned..I had booked a king bed-we did NOT have a king bed. 4 different times of leaving my room I could not get back in and had to go to the desk and have them reprogram the keycard-and everytime I had to wait in line behind numerous angry customers who had reservations and did not have a room to go to..I sat my beverage on the nightstand to go take a shower and when I came back it was covered in ants-my husband didn’t have any hot water when he took his shower.
I know it’s probably not the staff that actually work at that hotels fault-all these places using third party booking makes things a mess and the staff are taking the brunt of the chaos..the police had to be called also while we were there due to so many angry customers. And I totally understand their frustration We have definitely learned our lesson. We will never stay at a crown plaza hotel again. I am sure I am leaving out other things that happened but at least people will know how we feel.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月20日
Absolutely terrible!!!!!!!!
Absolutely the worst experience at any hotel I have ever experienced. Took over an hour to check in, to never get a room. They told me my card was declined and I showed them where it took the money out of my account, they 8 people in front of me came back to the front desk to tell the person at the desk all the rooms they checked into were all dirty. There was no hot water in the hotel which was confirmed by 3 different people already staying there. Unprofessional front desk. I ended up booking a hotel at a different location and still haven’t received a refund. Over 40 people in the lobby waiting to check in all to be told they didn’t have any rooms and it was 10 pm.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月20日
Despite a reservation we tried to check in and they did not have any rooms cleaned and ready @5 pm. Since we weren’t in a hurry and the staff told us it would be approximately an hour before we could check in , we left our number per their request so they could call us when ready . After 3.5 hours waiting they informed us there was no rooms left. We then had to scurry and try to find another hotel. Very disappointing!!!!!