This was a blind stay. I was pleasantly surprised. The building is older and needs updated, but was very clean. The staff were very friendly. I would definitely recommend and stay again
Tina
Tina (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月19日
Natasha
Natasha (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月15日
Poor Service, Out of DAte
The shuttle from the airport required more than an hour wait. In freezing temperatures, not fun (advertised every 30 minutes). Bar and restaurant at night had a single person working, so wait times were excessive and one item order could have been cooked longer. only 1 of 3 elevators operational. coffee mess in room did not work. TV limited stations old
Michael
Michael (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月1日
Maria
Maria (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
John
John (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Michelle
Michelle (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月24日
Jamie
Jamie (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月3日
Tim
Tim (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月21日
Terrible!!!
I arrived at 4pm when check in time was 3pm. When i arrived there was a line at the front desk and nobody was getting rooms. I waited for 75 minutes to get a room. The worst hotel experience of my life.
Todd
Todd (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月21日
The hotel was overbook by a lot of rooms. We along with many others were turned away even though our room was already paid for.
James
James (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月20日
Total chaos-never again
Upon arrival even though I had a reservation they did not have any rooms available-we had to wait for rooms to be cleaned..I had booked a king bed-we did NOT have a king bed. 4 different times of leaving my room I could not get back in and had to go to the desk and have them reprogram the keycard-and everytime I had to wait in line behind numerous angry customers who had reservations and did not have a room to go to..I sat my beverage on the nightstand to go take a shower and when I came back it was covered in ants-my husband didn’t have any hot water when he took his shower.
I know it’s probably not the staff that actually work at that hotels fault-all these places using third party booking makes things a mess and the staff are taking the brunt of the chaos..the police had to be called also while we were there due to so many angry customers. And I totally understand their frustration We have definitely learned our lesson. We will never stay at a crown plaza hotel again. I am sure I am leaving out other things that happened but at least people will know how we feel.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月20日
Absolutely terrible!!!!!!!!
Absolutely the worst experience at any hotel I have ever experienced. Took over an hour to check in, to never get a room. They told me my card was declined and I showed them where it took the money out of my account, they 8 people in front of me came back to the front desk to tell the person at the desk all the rooms they checked into were all dirty. There was no hot water in the hotel which was confirmed by 3 different people already staying there. Unprofessional front desk. I ended up booking a hotel at a different location and still haven’t received a refund. Over 40 people in the lobby waiting to check in all to be told they didn’t have any rooms and it was 10 pm.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
Patrick
Patrick (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月25日
Deborah
Deborah (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月15日
Gregory
Gregory (2 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月15日
Our bed had ants in it, the shower wasn't thoroughly cleaned, We had a balcony view just to see disgusting puddles of rust and dirt.
Alexis
Alexis (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月15日
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年9月14日
Easy access to 71 is nice. The rooms are clean and comfortable. The staff was very nice. My husband enjoyed the coffee in the rooms.
Chris
Chris (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年9月14日
Hotel overall was outdated and old. Bathrooms in room were not great. No soap. Tiny shampoo and conditioner samples. Definitely would not stay here again.
Michelle
Michelle (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月9日
They didn’t clean the rooms each day and didn’t tell me that they were not so had to get towels and soap. Just old felt unclean and TV was terrible with lines through it.
Tamara
Tamara (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月1日
We checked in and placed our bags in the room, from that moment until 1am we were unable ro reaccess our room, they had no other rooms and were not going to be able to get us into our room until morning when a manager would be in. Someone, not sure his position but was wonderful and got us in our room. When i asked in the morning for a manager i was told there was not one in.
The staff was overall not helpful. The desk clerks did not believe that we could not get into our room. However the one person that did assist us says that it happens all the time.
Save your money and stay somewhere cheaper.
Pamela
Pamela (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月1日
check in took alone time. when entering lobby no staff was available to assist. Check in staff only spoke to ask for id and credit card then just placed card on counter. Did not even state our room number or even said hello. when we got into our room TV did not work. called front desk. Clerk was a male this time and was very short. Maintenance did bring a new remote that fixed issue about 1 1/2 later
Patricia
Patricia (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月25日
Overall good quality. Hotel is older but it is clean and maintained well. Bedding is fantastic! Very comfortable bed with great pillows and mattress. The windows could use blackout curtains. There was a bit too much light coming in from the street, but overall a very pleasant and comfortable stay. The location is very good for getting to various parts of Cleveland and its suburbs, with I-71 being close by.
Mark
Mark (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月25日
The hotel overbooked and still billed me. They refused to assist in the cancelation and had us wait an hour before telling us they had no rooms left. While we understood there was a storm prior to our arrival, we still felt the service we recieved was poor.
Bridget
Bridget (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月19日
Had problem with double charging me. Had paid thru Expedia and they were going to charge me again.