2/10 欠佳
2025 年 10 月 18 日
There were fleas in the room. I alerted the desk staff and brought her a flea that I was able to catch and kill in the bathroom 15 minutes after we checked in. She said she would let someone know.
The next morning, I asked the desk employee on shift if there was a note on our visit because there were fleas in the room. She said she didn’t know and told me that the room we were in wasn’t even a pet room (we checked in to that room with a dog). I told her I brought a flea in a cup last night so they could be aware of the situation and treat the room. She said she would let management know, but she didn’t know if they would even be in since it was Friday or if they would be in over the weekend at all.
I returned to the room and spotted 2 more fleas on the bed that I was not able to capture. They jumped and landed on the black carpet and I couldn’t find them.
I went back to the clerk and asked to cancel my 2nd night reservation due to the infestation and she told me she wasn’t able to do that. She said there was no supervisor and no one she could call and she couldn’t even check me out early without supervisor approval. She said she didn’t know if I would be charged or not for the 2nd night and there was nothing she could do.
All of this, made the sink faucet that sprayed out in all directions and the dog hair trapped in the sheet fibers of the “non-pet room” barely noticeable.
I still have yet to hear if I will be receiving a refund for the 2nd night since we didn’t stay
Whitney
Whitney (2 晚行程)
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