2/10 欠佳
2024年11月24日
Hotel closed fro construction - no info on Hotels.
Hi,
We booked this hotel 6 month prior to our visit. We were 5 people who were traveling together so the planning was done so far ahead that we felt safe to go on our trip. We had a booking for an Olympic event the same day as our checkin in Lille but when we arrived at the hotel it was closed due to construction.
Our booking was still valid - we tried to call the hotel and Hotels.com - but no help was found.
After waiting on the phone for a long time with Hotels.Com we had to find a new hotel quickly if we were to make the time for the event.
We managed to drive to another hotel, book the hotel without any help from your agent.
Terrible service!!!
Jan
Jan (2 晚家庭旅程)
Hotels.com 真實旅客評價