2/10 欠佳
2024年12月30日
Book somewhere else
They had multiple chances to tell us and all the other guests who arrived after that the temperature control on the pool was broken, but they let us believe there was a working pool until my kids nearly froze. I saw many other families go through this exact experience - told the pool was open, only to watch their kids freeze. BAIT AND SWITCH!! I would have booked a different hotel if I knew the pool was broken. Plus, the rooms are trash - barn door on the bathroom that does not close all the way and has no privacy. Outlets didn't work. Alarm clock there but its plug was bound so it could not be plugged in(?). Just weird. My clothes also got stained from paint on a shelf.
Plus, housekeeping never made our beds or picked up the towels - the desk said we weren't eligible for daily housekeeping due to extended stay (we were there 2 nights). This was one of my worst hotel experiences ever, and that is after 25 years of traveling. At least we did not get bed bugs or get robbed. That's the only level left below this hotel.
真實旅客
2 晚家庭旅程
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