The team was not prepared. We waited an extended period of time to receive our room despite arriving early for our reservation. We paid the pet fee and there were no pet accessories left in the room as promoted. The concierge that did check us in, forgot about us, so we had to check in a couple of times to inquire if the room was ready. Even though we were waiting they could have offered us a beverage while we wait or dog treat. Overall, once we got in the room, we were pleased, but the customer service does neeed improvement.
Matthew
Matthew (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
sylvain
sylvain (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月10日
Felix
Felix (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月25日
Stavros
Stavros (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月23日
Arturo
Arturo (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月16日
Amazing!
Clean, and very nice! Excellent service.
Delva
Delva (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月9日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年9月4日
Pierre-Luc
Pierre-Luc (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月3日
Thomas
Thomas (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月31日
Tammy
Tammy (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月29日
2 star service, 4 star rooms/location
Stay started off weird when we were given our keys and they wrote down a room that didn't exist. We had to call the front desk to see what room we were actually in when we wandered the floor looking for this room that didn't exist. Luckily our actual room was still on the same floor. A bit frustrating after lugging our luggage around from the parking garage up to the room.
Parking on site for a reasonable price in a basement garage. You will need to bring luggage up if you don't drop it off in front of the hotel first. The hotel shares space with apartments so it can be a little hard to figure out which elevators are for the apartments and which are for the hotel (coming from the garage, once you're in the hotel it's easier).
Delicious pastries and sandwiches in cafe on site.
Rooms are nice, newly updated and were comfortable.
The location of this hotel is one of the best parts. It's very walkable to old Montreal and is located right next to a grocery store, which is convenient.
Room service food was good, and it came pretty quickly.
Efua
Efua (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月29日
Tina
Tina (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月17日
Amazing modern hotel. Staff were friendly and service was superb
DIANA CATALINA
DIANA CATALINA (4 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月17日
Esteban
Esteban (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月14日
Great Hotel stay
Jason
Jason (3 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月12日
Martin
Martin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月12日
Brilliant stay
Fantastic trip in an amazing city, I wish I’d been able to stay longer! brilliant location between the old port and the st Catherine shopping district, room spotless and great view over city and pool deck. Staff v friendly and helpful (more so than previous experiences in Quebec). C 30 mins direct to the airport in the Uber. Used the pool after check out which was great to be able to do before a long flight. Was in town for MTL pride and staff were very welcoming with good suggestions for nightlife.
Jonny
Jonny (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月12日
We booked a king size bed with view and we had a double queen size bed with no view…
They had no solution for us.
Julie
Julie (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月11日
We really enjoyed our stay here. Very convenient location for old Montreal and old port. Beautiful rooms.
Janessa
Janessa (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月10日
Fabulous hotel and the friendliest staff I’ve met! Why can’t ALL hotels be like this?
Daniel
Daniel (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月8日
Really nice area to stay, would have been a higher rating if we didn’t have to wait until close to 7 to check in although the manager did cover breakfast the next day and snacks at the pool which was a nice compromise. Outdoor courtyard was very enjoyable for relaxing, rooftop pool was also a nice feature.
Jason
Jason (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月5日
Monica
Monica (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月3日
Un ascenseur sur 2 n’a pas fonctionné. 10 minutes d’attente. Autrement, hotel d’exception.