The hotel was nice overall, and the restaurant was superb. However, the customer service at the reception was not to our satisfaction at all.
We had booked a “Deluxe Double Room, 1 King Bed, Garden View”. If you see the room photos and description (as shown in photos below as well), they suggest that a shower/tub combination is available. However, when we got there, neither a tub in the room (for which we were very excited), nor even a tub in the bathroom was provided. When we took it to the reception, instead of trying to change our room or provide other means of compensation, he just simply said I cannot do anything for you and you must have called the hotel to confirm if the room you had booked was actually available, and not just trust the website!! This was indeed a misleading advertisement, followed by a poor customer service.
I have put actual photos of the room for evidence of the absence of what was advertised on the website.