The hotel and staff were excellent, however on arrival we were no treated very nice, I had requested early check up and when we arrived I was told they were no rooms available till later, I was upset and insisted on the gentleman to please check the reservation, it was not until that moment that he change his behavior and say that they had rooms available, and would give me my upgraded room later.
The rest of the staff was great, the place is also beautiful.
Jorge M
Jorge M (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月24日
Amazing my parents recommend, easily the best hotel in Morelia. 10/10 service staff everything was on point.
Alexis
Alexis (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月6日
They are truly a customer service company the service level and amenities are amazing
sonia
sonia (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月5日
This was my 3rd time here and I absolutely love it. Will stay there again!
MARIA
MARIA (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月28日
Hotel was very clean and workers were very friendly
Maria
Maria (3 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月27日
Very nice room. I like the brunch they offer I believe only on weekends at the roof top restaurant. I like that they offer different types of events as well. People can buy a day pass if you want to enjoy the pool.
YURI
YURI (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月26日
First time staying at this hot , It is a very nice hotel , staff was great , me and my spouse were very happy to stay at Mansion Solis and we will continue to stay in future trips.
Jesus
Jesus (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月25日
Amazing hotel loved it! Excellent food and staff ! Would recommend it to anyone
Jackie G
Jackie G (5 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年7月23日
Nada
Jorge Armando
Jorge Armando (1 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月22日
Erick
Erick (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月21日
loved
Monica
Monica (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月16日
Honestly the hotel itself it is pretty nice. The instalare clean. The pool wasn’t on the best conditions but they did mentioned that the day before they hosted an event “pool party” but they were giving maintenance. I only stayed for a night but everyone were really nice. The offered me a complementary snack (strawberries, grapes, etc) as a welcome treat. I would definitely stayed again!
Marbella
Marbella (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年7月14日
The service at the restaurant was very good. However the food is not good and they sky’s seem to have a lack of the ingredients to prepare the dishes or drinks in the menu.
The swimming pool and Jacuzzi were very dirty. I kindly asked the receptionist if they were going to clean it, she said they would look into it. I was at there long enough to experience the pool.
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年7月12日
Most of the staff are great. The check out process was less than favorable. When checking out the staff accused me of taking a towel and consuming alcohol even after I purchased one at the counter to avoid delays.
Jose
Jose (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月11日
J Miguel
J Miguel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月11日
This Hotel exceeded our expectations. Close to all the main attractions. The Breakfast Buffet was just amazing the room are spacious and their Spa service was 10/10. Can’t wait to visit again.