Overall great experience we had here with my husband and my 10 months old baby boy for 5 days during Xmas time.
Pro: We really enjoyed the secluded area of Khao Lak, it was peaceful and quiet.
Staff is super friendly and always smiling. The staff man who is taking care of the luggage service is a gem!
This resort is definitely kids and family oriented.
Cons:
Service must be improved at all cost. Staff is lacking if English so it makes the communication and the understanding of the request quite often impossible.
Breakfast buffet is quantity over quality and overall hygiene must be improved (dirty dishes counter in front of clients having breakfast that attracts flies is not ok at all…)
Hotel overall maintenance is quite poor. Playroom floor must be changed, moldy smell when you walk inside the room. Hotel was open 5 years ago but looks way older (holes on towels, stains on sofas at the lobby and restaurants).
Food is definitely not at the standard of a 5 stars. We ordered multiple times Thai food and were super disappointed by the taste and by the poor ingredients… Service is super slow…
Halal Chicken food signage makes the choice super confusing and spoons to serve dishes are getting mixed between pork, beef and Halal Chicken…
It looks like staff is overwhelmed too especially during this holiday season. For the price applied for this period (€300/night) not acceptable at all.
Even thought it doesn’t give the vibe of a 5 stars hotel we still would like to recommend this hot
Dounia
Dounia (5 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月28日
Tine Duus
Tine Duus (8 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月24日
Robert
Robert (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月6日
Oliver
Oliver (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月17日
Un bon Hotel!
Excellent service de toute l’équipe en particulier de Nunning et Amine au restaurant de la plage kram beach club! Personnel toujours souriant et extrêmement serviable.
Frederic
Frederic (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月8日
VERY isolated location.
Hotel itself was lovely. Food was hit and miss.
All inclusive is definitely the way to go.
Natalie
Natalie (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月8日
Fredella
Fredella (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月13日
Geweldig 10 met een griffel
Geweldig hotel. Fantastisch management.
Andre
Andre (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月26日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年7月11日
Séjour très agréable dans cet hotel. Équipe au petit soin.
La propreté des chambres était remarquable.
Petit déjeuner très bon avec beaucoup de spécialités thaïlandaises.
Les deux restaurants de l’hôtel proposait un large choix de plats.
L’hôtel est un peu éloigné de la ville mais des navettes sont à disposition pour le market et le khao Lak center
Ahmed
Ahmed (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月10日
Mikkel
Mikkel (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月30日
Emilie
Emilie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月8日
Truly beautiful hotel - perfect for families
We had a wonderful stay here! The pictures don’t do the hotel justice. It’s outside of Khao Lak centre which was perfect for us - easy to reach lots of amazing sights and local restaurants by taxi. The family rooms are huge and beautifully appointed with separate spaces for kids’ bunk beds and big balconies. The service was wonderful - especially in the main restaurant, at Rosalyn Spa and the lovely kids club. The pools are the highlight though. They wind their way through the hotel, inc. kids pools, slides and splash pads.
真實旅客
8 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年4月2日
Tom
Tom (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年3月21日
Super ophold!
Et flot hotel i pæn stand, servicen er i top og værelserne er flotte. Stranden er også virkelig smuk, man skal bare være opmærksom på store bølger.
Priserne på hotellet er ikke billige, men stadig fair priser.
Eneste minus er at ventetiden og organiseringen af resturanterne er forholdsvis dårlige.
Man skal også være klar på, at her er mange gæster og derfor vil solsenge være hurtigt optaget, og meget larm i resturanterne.
Men alt i alt et super ophold!!
Mathilde
Mathilde (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年2月16日
Overall comfortable stay, improvement points :)
It was a comfortable stay. Service at reception was very helpful. Rooms were clean and housekeeper was very helpful. Service in the restaurants (both, inside and beachside) was not very good. Waiting time to be helped was very long, food did not arrive together and no clean glasses.
Warsha
Warsha (4 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年2月12日
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年2月3日
Patrycja
Patrycja (14 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年1月21日
The facility is great and in close proximity of the beach. Room setup is great as well. Dining options are limited but food was good and overall satisfactory.
Irit
Irit (5 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年1月10日
The resort has excellent facilities, lots of activities for the kids and the pools are beautiful.
Room service wasn’t great and the resorts main restaurant was not good at all. Breakfast was everage
Bat-hen
Bat-hen (5 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年1月3日
Geen vijfster
Naum
Naum (6 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2023年11月25日
Nice and quiet. However the distance us rather far from town.
siroj
siroj (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年11月18日
Our stay was so comfortable. The room,food and staff went above and beyond and made our stay beautifully relaxing and stress free. Jee Milk was very conscious and attentive to make sure that we were happy.