La estadía fue increíble, las instalaciones y el servicio por parte del personal muy buenos. solo la atención previa que se tuvo con el hotel es mejorable, ya que se tardaban demasiados días para contestarnos y no resolvieron nuestra duda.
Daniela
Daniela (4 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月29日
Food is terrible. The drinks are terrible. The breakfast staff in the buffet are not accommodating. Do not recommend! Defenitely not the same experience as Palace property. Stayed in Riu Palace Mexico twice and you can’t compare it.
Anna
Anna (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月29日
They had daily activities for the whole family
Jorge
Jorge (4 晚家庭旅程)
Orbitz 真實旅客評價
10/10 完美
2024年8月27日
Muy lindo hotel.
Todo me gustó
Hilda
Hilda (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月14日
RIU Tequila is always amazing! This was our second visit this year. Customer service is great! Food was fantastic as always. Great entertainment and extremely friendly and accommodating staff. Thank you for a wonderful vacation!!! We will be back!!
Kaden Robert
Kaden Robert (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月10日
Aliya
Aliya (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月10日
Very unfriendly staff. Not accommodating! Insensitive to certain situations. We had a storm and no one even tried to calm us or gave us some reassurance that everything would be ok
I had to stay one extra night because my flight was cancelled due to the storm. I wasn’t asking for a free night because I had already booked an extra night through Expedia. Expedia sent them the email but they were acting like I was trying to stay for free. They told me I would have to check out of my room, pack up all my stuff and check back in. After I found my receipt with Expedia they looked at it and decided I could stay. How could you treat a guest who was staying at your facility for 4 nights like that? As far as am concerned they don’t care much for you if you don’t speak their language because all through our conversations they were going back and fort speaking Spanish.
I would never return to this resort or would I recommend anyone to go there. My girlfriend and her husband, my sister and her husband all had the same experience because it was 6 of us on this trip. I guess they would care if we return either!!!!!
Oh! When I checked out that morning they didn’t even ask how was my stay. Because they couldn’t care less.
Huntley
Huntley (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月6日
All staff was super helpful and accommodating. Enjoyed my stay and would stay again.
Tiffaney
Tiffaney (5 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月4日
One of many Riu hotels in the area. Front staff could use some training. Restaurant staff was excellent. My family preferred the Riu Playacar.
Norma
Norma (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月4日
SUSAN TAMIE
SUSAN TAMIE (5 晚行程)
Travelocity 真實旅客評價
10/10 完美
2024年8月3日
The staff is very courteous and attentive. The hotel is more than what we expected.
Monica R
Monica R (7 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月1日
Lorena Mendez
Lorena Mendez (6 晚行程)
Orbitz 真實旅客評價
6/10 不錯
2024年7月31日
El servicio podría ser mejor.
Fabiola Julissa Esteban
Fabiola Julissa Esteban (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月30日
Beautiful resort with lots of activities at night.
Sharee
Sharee (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月29日
Everything was excellent. Staff are 10/10 very friendly and professional. Overall 10/10!
Abraham
Abraham (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月29日
Zoila Guadalupe
Zoila Guadalupe (5 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年7月29日
When I got to the property no rooms was available so they had to switch me to Riu yutakun . They said we are going to upgrade you .. it was not an upgrade the room we had was old and outdated there was wafer bugs . And the bottles in the room where it poured out from was
Rusted it was just nasty .. but how I booked for Riu tequila and they said there out of rooms
Gisel a
Gisel a (5 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年7月27日
The hotel was hot. There was limited spaces with AC, even our room was only at 75 F (24 C) the whole time. It was hard to enjoy the food because it was so hot but the food was good and nobody got sick.
It was hard to enjoy the nighttime activities because of the heat.
The pool and beach activities were nice
Anne
Anne (4 晚行程)
Orbitz 真實旅客評價
10/10 完美
2024年7月25日
Rui Tequila Hosted our first trip to Mexico. It will not be the last the staff at Rio tequila was amazing from Leo at the buffet Rosa Roja to Jess at the welcome counter and check in to Violeta who impeccably cleaned our room and Andres who noticed how nervous I was about our car being on time to take us to the airport and assured me that they would be there to pick us up and they were. They are so many others that made our trip such a wonderful time. Thank you Riu Tequila.
Cecily
Cecily (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月23日
I had a great time!
Kenneth
Kenneth (5 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年7月23日
First night a/c didn’t work then waking up the next morning I had bites all over me not sure if it’s bed bugs or mosquitoes food was okay not the best not much entertainment unless u just like being in the pool area all day but other then that the stay was okay
Deonnie
Deonnie (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年7月23日
They were flexible with check-in time when there were unexpected delays with our flights