克里夫蘭洲際套房酒店 - 克里夫蘭

This hotel is a beautiful hotel and and the times I've stayed there I was very happy. This time they dropped the ball big time. When I walked into the lobby to check in, two clerks were behind the desk talking to a man. Assuming he was a cusomer, I stood back. After making eye contact with one of the clerks who glanced at me and then looked away, I stepped forward and ask for my reservation. Things went nicely until my husband and I got to the room. It was 95F. The off switch on the thermostat did not work. My husband called the front desk and the maintenance man who came gave us a contorted story about the heating system not having a compressor. He offered to bring us an airconditioner to cool the room off or just open the window. My husband said if we do either by morning the room would be cold. The maintenance man said the room was so well insulated that it wouldn't cool down that much. I'm not an assertive person by evidence of my actions in the lobby, nor do I know anything about heating systems but my husband, who is assertive and understands heating systems called the manager and complained. The manager stuck with the compressor story but offered us a different room which we accepted. The reason they lost a customer is that I'm not an assertive person but I am a passive/agressive person. Had I been by myself, they would not have offered me a different room. I make occassional trips to Cleveland and this is not the only hotel near the Cleveland Clinic.

When I arrived my room was clean and bright! Heat was on already and the service was prompt and friend! Excellent experience

Our stay was great..the employees very friendly..enjoyed dinner in the restaurant

Gracious kind helpful enjoyable stay. Great food

Everything was great!