Rooms were clean beds were comfortable and the staff was fantastic
william
william (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
The only complaint I have is the beds were hard as a floor. Our backs are killing us. Other than that it was a great stay. Very friendly and helpful staff.
Karen
Karen (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月20日
A litte run down. Room had an odor. Staff friendly and attentive.
Dawn
Dawn (4 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月12日
The bedding linens and towels were dirty and stained!
Emily
Emily (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月11日
Eric
Eric (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月8日
TERRY
TERRY (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月26日
A good location is essential for a positive university experience and this hotel certainly has that. The on-site breakfast is also a great convenience for students. However, the overall condition of the hotel leaves something to be desired. The rooms could definitely use some updating to improve the overall experience for guests.
amanda
amanda (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月24日
Checked out early and was told by front desk manager no additional charges would be made. Once home , credit card statement showed I was charged for more than one night. They won’t refund. I was ripped off and lied to.
Brian
Brian (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月24日
This hotel had a very nice breakfast buffet. The entrance is welcoming as was the staff. The room, however, was not as clean as others. Mostly the bathroom in the room was not clean, the bed was fine.
Darren
Darren (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月19日
Nicole
Nicole (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月18日
Could be much better
Room had strong humid odor, I had to ask twice for simple things like shampoo and soap.
Water fountain didn’t work and today the coffee was horrible. Breakfast otherwise was ok.
Giovanni
Giovanni (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月18日
Room was very dusty and unbelievably damp smelling. There was no excuse. The workers were super amazing and very courteous. Maybe try hardwood floors instead of carpeting.
PATIENCE
PATIENCE (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月15日
One night unexpecteded stay.
The customer service by both desk agents was excellent. They were very nice, friendly and extremely helpful.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年8月14日
Room was good
Joy
Joy (1 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月12日
julie
julie (3 晚行程)
Travelocity 真實旅客評價
2/10 欠佳
2024年8月12日
Travelocity will not assist you when the Best Western Surestay in Tuscaloosa gives you a room woth a cracked window and full access to the outside and then tells you they have no other room for you. If you leave they will charge the full trip itinerary to your credit card even though they were unable to provide a room. It is stealing. Travelocity will say there is nothing they can do to help because it is up to the property to reimburse for uninhabitable rooms. If they do not, Travelocity will and cannot help you with a claim or dispute. They only provide the company with another scapegoat. Stealing.
julie
julie (3 晚家庭旅程)
Travelocity 真實旅客評價
2/10 欠佳
2024年8月7日
Tim
Tim (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月5日
When we opened the door to the room, a bug ran across the floor. And the bed sheets were discolored and stained with small red spots. The room also smelled like smoke and mildew.
Lisa
Lisa (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月29日
Never again
Absolutely the worst kept place we've ever been. Room smelled like smoke. Vending machine didnt work, water fountain didn't work, sheets were dingy, towels were stained. Pictures on the website were taken at the best possible angles. We couldnt wait to leave. Disgusting!!!
Meredith
Meredith (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月27日
Mary
Mary (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月24日
The staff is good. The rooms are very humid, the towels are stained and the bed covers and pillowcases are dirty.