Nice and efficient property. The room was fine, however, the tv picture was completely dark on the top half. Additionally, there were lots of roaches between the tv stand and wall that would venture out at night.
Jay
Jay (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月27日
Staff is great
Eric
Eric (7 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月27日
Staff is great
Eric
Eric (4 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月27日
Staff is great
Eric
Eric (1 晚商務旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月24日
Overall the stay was okay. Front desk staff are not available 24 hrs and when I checked in on Saturday around 4pm the supervisor of the hotel told that its her day off and she cant show us the room. It is expected to have a front desk executive 24 hrs. Initially she gave us a main floor level room and I didn’t like that. So I asked her if she can change the room. In reply she told that the hotels fully booked and she don’t have any other room. When I told her to cancel my booking and refund the entire amount she gave us 2 options, one on 4th floor and another one on 2nd floor. Didn’t understand how come those 2 rooms are available soon. In terms of the money we had to pay the rent upfront whereas other hotels which are far better than Woodspring Suites will tell you to pay the amount at the end of the stay. Also, there is a security deposit of US$150 which needs to pay upfornt along with the rent. Moreover, there was additional charge of US$44 which got debited from my account without any information for no reason. Upon asking she told that is an automatic charge which I did not understand and she told that it will get credited in my account back in 2 business days. I stayed there for 7 days and didn’t get the amount yet. So my suggestion would be to hire more customer friendly staffs at the front desk and keep the front desk open 24hrs.
Deepesh
Deepesh (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月23日
Very smooth and great staff
Darius
Darius (14 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月21日
Karl
Karl (7 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月20日
I wasn’t allowed to check in and need my money refunded. I called at midnight and was promised I could check in late. I was still in line for a car rental. After getting through the rental line and driving 22 miles I arrived and was told my reservation was canceled. I was forced to sleep in the rental car and had to work with no shower and very poor rest.
James
James (5 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月19日
Sarah
Sarah (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月19日
Lack of handicap doors. Also property could be cleaner. Also occupants were a bit noisy. Not what I expected.
Blakely
Blakely (3 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月19日
Daniel
Daniel (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月18日
Yes
John
John (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月15日
So far the worst hotel I have stayed in many years.
They don’t clean the rooms, don’t provide even chaeck in normal hours
Maria Camila
Maria Camila (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月14日
The hotel staff was very friendly (Biggie too). Hotel kept clean, never saw a bug.
Gregorian
Gregorian (28 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月14日
The rooms are updated clean did not see one bug, the staff was always helpful, Sue the GM especially was very helpful for me and my family. Always Clean
Laundry was over priced in my opinion ($6.25 1 wash 1 dry)
Stayed 2/29/24 to 7/28/24
We will return one day.
After checking out I figured I would stay at Woodspring 295 in Jax FL... Read my post, opposite, opposite, opposite experience.
Gregorian
Gregorian (21 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月11日
I went to check in and the deposit was 250 on top of 160.So wen I walked out and came back in she cancelled the reservation so now I’m waiting to see if I get my money bck because I didn’t stay at the hotel
Branden
Branden (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月10日
Love the communication.
Darius
Darius (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月6日
Friendly and helpful staff
Friendly and helpful staff, clean and nice neighborhood