Skip to main content

Krystal Grand Cancun All Inclusive

4.0 star property
Beachfront hotel with spa, near Gaviota Azul Beach

Choose dates to view prices

Photo gallery for Krystal Grand Cancun All Inclusive

Exterior - Krystal Grand Cancun All Inclusive (Cancun)
Living area - Krystal Grand Cancun All Inclusive (Cancun)
4 outdoor pools, pool umbrellas, pool loungers - Krystal Grand Cancun All Inclusive (Cancun)
Breakfast buffet - Krystal Grand Cancun All Inclusive (Cancun)
Premium bedding, down duvets, pillow-top beds, in-room safe - Krystal Grand Cancun All Inclusive (Cancun)
Located near La Isla Shopping Mall, Krystal Grand Cancun All Inclusive is a haven for sun-seekers. Soak up the sun on white sand beaches, unwind with aromatherapy at Krystal Spa, or enjoy a refreshing cocktail at one of the three poolside bars. With in-room WiFi and helpful staff nearby to assist with tour arrangements or concierge services.

Reviews

7.4 out of 10
Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Spa
  • 24/7 front desk
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 8 restaurants and 6 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Free babysitting
  • Fitness centre
  • Beach umbrellas
  • Beach cabanas
  • Beach sunloungers
  • Beach club on site

For families (6)

  • Free cots/infant beds
  • Babysitting (free)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
The current price is HK$2,405
HK$2,944 total
includes taxes & fees
17 Dec - 18 Dec

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Altitude Corner Suite Ocean Front

Premium bedding, down duvets, pillow-top beds, in-room safe

Altitude Corner Suite Ocean Front

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Separate bedroom
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

Premium bedding, down duvets, pillow-top beds, in-room safe

Altitude Corner Suite, Partial Ocean view

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

Premium bedding, down duvets, pillow-top beds, in-room safe

Altitude Master Suite, Ocean front

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
  • 98 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

Premium bedding, down duvets, pillow-top beds, in-room safe

Altitude Suite 2 double beds, Boulevard view

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • 51 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Suite King, Boulevard View

Premium bedding, down duvets, pillow-top beds, in-room safe

Altitude Suite King, Boulevard View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • 51 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite King, Ocean Front

Premium bedding, down duvets, pillow-top beds, in-room safe

Altitude Suite King, Ocean Front

8.6 out of 10
Excellent
(17 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 51 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(41 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 44 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(26 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • 44 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Partial Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Partial Ocean View

7.8 out of 10
Good
(23 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Room, 1 King Bed, Sea View

Premium bedding, down duvets, pillow-top beds, in-room safe

Honeymoon Room, 1 King Bed, Sea View

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
  • 88 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Presidential Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • 132 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds, Partial Ocean View

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(9 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

4 restaurants, breakfast, lunch served; local and international cuisine
Krystal Cancun All Inclusive
  • Pool
  • Spa
  • Free parking
  • Free WiFi
7.6 out of 10, Good, 1,208 reviews
The price is HK$1,864
HK$2,289 total
includes taxes & fees
4 Jan - 5 Jan 2026
Krystal Cancun All Inclusive
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Plaza Caracol Mall - 9 min walk - 0.8 km
  • Forum Beach - 9 min walk - 0.8 km
  • Caracol Beach - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive
  • Tulum Intl. Airport (TQO) - 155 min drive

Restaurants

  • ‪Vips - ‬5 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪Tradewinds - ‬2 min walk
  • ‪The Club Lounge - ‬2 min walk
  • ‪El Mercado - ‬2 min walk

About this property

Krystal Grand Cancun All Inclusive

At Krystal Grand Cancun All Inclusive, you can spend time at the beach enjoying cabanas, beach umbrellas and volleyball, plus you'll only be steps from Gaviota Azul Beach. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and reflexology. Restaurante Ayami, one of 8 restaurants, serves Asian cuisine and is open for dinner. Other highlights include 6 bars/lounges, a free kid's club and a beach bar. Fellow travellers love the helpful staff and beach location.

All-inclusive

All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

At a glance

DONE

Hotel size

    • 398 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 21
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Free babysitting
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • 8 restaurants
  • 6 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service (late night)
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free babysitting
  • Local/corner shop
  • Children's games
  • Toys

What to do

  • On the beach
  • Beach club (surcharge)
  • Yoga classes
  • Beach volleyball
  • Pool table
  • Snorkelling nearby

Working away

  • 6 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Beach cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • 4 outdoor pools
  • Full-service spa
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Grab bar near toilet
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 50-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Espresso maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Balcony

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Restaurante Ayami – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required.
Restaurante O – This family restaurant serves breakfast and lunch. Open daily.
Le Délice (Altitude) – This family restaurant specialises in French cuisine and only serves dinner. Open selected days.
Risotto – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Red Fish – This seafood restaurant serves brunch and lunch. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 4.27 per accommodation, per night

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Access to the Infinite pool is available only for guests staying at the Altitude Tower

Also known as

Krystal Grand Cancún
Krystal Grand Cancun
Krystal Altitude Cancún
Krystal Grand Cancun Inclusive
Krystal Grand Cancun All Inclusive Hotel
Krystal Grand Cancun All Inclusive Cancun
Krystal Grand Cancun All Inclusive Hotel Cancun

Frequently asked questions

Does Krystal Grand Cancun All Inclusive offer free cancellation for a full refund?

Yes, Krystal Grand Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Krystal Grand Cancun All Inclusive?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Krystal Grand Cancun All Inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Krystal Grand Cancun All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Krystal Grand Cancun All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.

Is there an on-site casino at Krystal Grand Cancun All Inclusive?

No, this hotel doesn't have a casino, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.

What is there to do at Krystal Grand Cancun All Inclusive and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Krystal Grand Cancun All Inclusive also has 6 bars, a fitness centre and beach cabanas, as well as spa services, a picnic area and a garden.

Are there restaurants at or near Krystal Grand Cancun All Inclusive?

Yes, there are 8 on-site restaurants, featuring Asian cuisine.

Does Krystal Grand Cancun All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Krystal Grand Cancun All Inclusive like?

Krystal Grand Cancun All Inclusive is a short 1-minute walk from Gaviota Azul Beach and 6 minutes' walk from Cancun Convention Center. The local area is walkable and popular for its beaches.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Krystal Grand Cancun All Inclusive Reviews

7.4

Good

8.0

Cleanliness

7.6

Amenities

7.8

Staff & service

7.8

Eco-friendliness

7.2

Property conditions & facilities

Popular mentions

Room
Service staff
Beach
Food
Location
Restaurant
View
Air conditioning
Breakfast
Drinks

Reviews

10/10 Exceptional

The room was very nice and had a great beach view but the air conditioner wasn't working well at all so the room stayed around 75 degrees F the entire stay so that was uncomfortable! Room service was great and the showers had good water pressure.
KB, 3-night trip

10/10 Exceptional

It's okay
Nadia, 4-night trip

10/10 Exceptional

beach view , good weather
Meliah, 4-night trip

10/10 Exceptional

Staff were excellent. Very happy with the hotel and all the workers. I will definitely be coming back.
Ignacio, 4-night trip

8/10 Very good

This was a great place to stay the staff is very nice
James Brown, 3-night trip

10/10 Exceptional

Yes
Cristina, 3-night trip

10/10 Exceptional

Todo excelente
IVAN, 1-night trip

10/10 Exceptional

The view was amazing, the staff as well. Everything in general was an Amazing experience
Luis, 3-night trip

10/10 Exceptional

Excellent service by every single staff member that I spoke to during my trip. They were knowledgeable, helpful, and went above to ensure my questions were answered and needs were met.
Christopher, 2-night trip

10/10 Exceptional

The hotel and staff was great. The AC was not the best
Toshia, 3-night trip

10/10 Exceptional

Great location, amazing staff
katherin, 4-night trip

10/10 Exceptional

The beach front was phenomenal! Would recommend and will be booking again on my next trip to Cancun.
Francisco, 3-night trip

8/10 Very good

It was okay
Jalissia, 4-night trip

8/10 Very good

The room was very comfortable and roomy. Although we wanted the dinner buffet on Sunday it was closed early which was unknown, but everything else was great !
Shekira, 4-night trip

10/10 Exceptional

My 4th stay and its a great hotel

Great beach, good food. Nice ocean view room. Room had a connect door but we were able to change room. Loved the heated pools.
4-night trip

8/10 Very good

Great hotel but food was not very good!
Jenel, 3-night trip

10/10 Exceptional

Great property
Jennyffer, 5-night trip

8/10 Very good

Its been on a decline but the service is decent
derik, 2-night trip

4/10 Fair

Location of property was great. food options were okay, not the best. Beautiful property. Rooms do not get below 74 degrees and some restaurants were extremely hot
Kevin, 2-night trip

6/10 Good

Overall stay was good staff very friendly but NEED AC in lobby and restaurant too hot!Especially elevators !
Andreana, 3-night trip

10/10 Exceptional

The hotel is relatively new, with complete facilities, and excellent options for dining, entertainment, and leisure. The staff are all very nice, especially the manager. The price is reasonable, and transportation is convenient, with the ferry terminal being very close to the hotel. I highly recommend this hotel.
Yang, 2-night trip

8/10 Very good

The beach
Rony, 5-night trip

8/10 Very good

Great location, beautiful beach. Rosamaria was very nice and helpful concierge. She booked a dinner reservation for my fam and helped with our transportation reservation. Also, she was able to arrange a late check out. All staff was very friendly. Overall, everything was good and my family and I had a great vacation.
Jose, 7-night trip

2/10 Poor

We have stayed multiple times at all inclusive resorts and this was by far the worst one. The staff was not friendly, they lied about dinner reservations,
Anson, 3-night trip

4/10 Fair

The beach was beautiful and amazing! The food was not impressive. The staff were all very kind. My daughter got very sick one night and threw up and they were asking for $180 USD
Zita M, 3-night trip