The room is old and not very clean. The towels have some yellow dots. The price is good but I will not have another try next time.
ALAN CHIH-HAO
ALAN CHIH-HAO (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2019年11月19日
Would you pay $167/night for a no air-con hotel?
Recently we visited Novotel Sunshine Coast for my partner's birthday. I thought it is considered as a 4-star hotel so the quality should be good, but the air conditioner was faulty and didn't work on arrival. After reported twice they still couldn't fix the air-con. By the time it was 9:30 at night, the manager told us that there's nothing they can do and all rooms were not vacant. The temperature in the late November at Sunshine Coast is very hot and humid, the room doesn't have screen doors so leave windows open over night wasn't an option. In the end, my partner insisted that it is not fair to pay full price to the manager, so we got $100 dollars off from the bill but we still need to pay $167 dollars/night for a stinky hot room that supposed to be a 4-star luxury hotel room.
$100 might seem like a good discount, but if you take in to consideration that any budget motel for $70 provides air conditioning then still paying $167 for a room you cannot open up to get air in due to no screens. It’s essentially an over price sweat box and was a horrible experience that will not be remembered well by my partner favourably for his birthday. I would not recommend this place to anyone.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年2月8日
Scott
Scott (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月6日
The hotel is great - gardens well maintained - staff very pleasant and helpful - housekeeping needs attention : bed top sheet well done, bottom sheet not even streched, cups and glasses not cleaned, coffee not replaced, floor not vacc or mopped on 3 days stay, towels not replaced when required. Housekeeper needs a better control.
Nicole
Nicole (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月31日
Really disappointing given the expense
On the first night it took me 30 minutes to get through to in room dining.
Then I was advised there was no standard beers available.
The food that was delivered was terrible.
The room is tired and does not accommodate any USB fittings.
I found hair in the bathtub the following morning.
Barry
Barry (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月20日
Tasman
Tasman (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月20日
bad for couples .
rooms dated and out first room stank of cigarette smoke . they did move us to another room.
peak season and it was just to fill of kids and not enough seats and umbrellas. so no good for couples at all
food had long waits so uber eats worked .
i would rush back but many families were having a good time
C
C (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月20日
Mike
Mike (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月20日
Karen
Karen (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月12日
The property in very tired, in need of a complete overhaul. And a very deep clean. Staff were polite but possibly undertrained. Restaurant was ok, but more options needed. Housekeeping was very poor, if any at all!
Julie
Julie (6 晚浪漫旅程)
Lastminute 真實旅客評價
10/10 完美
2024年11月11日
Robyn
Robyn (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月10日
Terrible hygiene issue
The bedding was dirty and has bed bugs which caused my skin allergy.
GUANGXIANG
GUANGXIANG (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月8日
On arrival our floors were quite dirty and we had no shower gel in the provided container. We left a note the following day and all was fixed. Very convenient for our wedding we attended up at twin waters golf club. Overall it was a good stay.
Michelle
Michelle (3 晚行程)
Wotif 真實旅客評價
10/10 完美
2024年11月6日
The scenery of this property is amazing.
Jamie Hyun Ji
Jamie Hyun Ji (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月5日
I love the place myself and the kids had a blast.
Some constructive criticism, some staff members are friendly others not so much.
Disappointed when I got back to my room the afternoon and my room was not made up and beds where not made properly. I love coming back to a fresh clean room.
Duane
Duane (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月29日
Better signage needed
Signage to find rooms is minimal and difficult to see at night.
Tap water pressure was weak.
Service was wonderful just the above aspects were a disappointment. The room itself was comfortable but more a 3 to 3.5 star quality. The service from the staff pushed it up to 4.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Absolutely stunning. Couldn’t fault it.
Patrick T
Patrick T (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月25日
EXTREMELY outdated. There was dust built up on the vintage curtains, stains in the bath and shower, the carpet was so old and felt dirty under your feet. The tiles needed a good bleach. 2 star motels I’ve stayed in were more comfortable.
Melissa
Melissa (1 晚浪漫旅程)
Lastminute 真實旅客評價
6/10 不錯
2024年10月23日
Resort is beautiful and location is wonderful. The room however is very basic and dated .
Claire
Claire (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月23日
Horrible stay
The main area is beautiful and the pool area is great. Checked in thinking fornthe money we paid we will be placed in a decent room. It felt qe cheked into a 2 start motel. Inhave photos of rusty items , the carpets were smelling lile mold and old, dust everywhere and the bathroom was dirty and beds looked like 1970. Lamps were dirty and broken. Terrible experience. For dinner I order food that came one hour and half later. Such a disappointing experience. Not worth the money not worth ever going back there.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年10月21日
Scott
Scott (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月21日
Don't bother staying here
Place was super run down, crappy service, bad attitude. Loud. Understaffed. Not clean, smelled of sewer in bathroom. Just not good.
erica
erica (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月20日
Adam
Adam (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月19日
Great place to relax and enjoy!
We had everything we needed during our 3 night midweek stay.
The room was set up well and bed was comfortable.
We had enjoyed the walks and wildlife, great food, especially the buffet breakfast with the best coffee from Milano machines. The service was very friendly and helpful. Also nice water activities, like fish feeding and sailing.