I booked 3 suites and a regular room for 5 nights. 4 days with no hot water. Each day we told the front desk and they said they would call maintenance with no sumpathy. We had a busy work trip and could not shower. Day 2 the water started smelling really bad, a toxic chemical smell. The hotel guests were not notified of this. On day 4 When we asked we were told they were “purifying” the water. I asked why we were not notified and magically within an hour we received a letter under our door notifying us. We had to use bottled water to brush our teeth. Bottled water was not replenished daily either.
On our last day my son got violently ill with a stomach virus. We took him to a doctor and was told that it was due to contaminated water most likely from the hotel purification.
Hotel did nothing to offer alternative solutions or compensate besides offering a free dinner at there restaurant on the last day. 2 star hotel at best.
Hotel management has not acknowledged or responded to date.
Lironne
Lironne (5 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 27 日
Hotel com ótima localização. Porém estávamos num quarto bem em cima da lixeira do hotel! Então o barulho todos os dias as 06:00 era bem chato e ruim! Não recomendo ficar deste lado! Solicite quartos longe desta área!
Tereza
Tereza (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 11 日
Andre
Andre (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 8 日
Kristina
Kristina (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 14 日
Maravilhosa
simone
simone (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 14 日
O hotel está muito bem localizado próximo ao Porto onde se encontram muitas opções de compra, restaurantes e passeios. Bom custo-benefício
Breno
Breno (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 12 日
Wonderful location and great staff. Especially Ricardo did extra effort to make sure we get a great experience. The hotel is close to the waterfront which is a main advantage. While the rooms could be slightly enhanced. Also, why ask about the arrival time if none of the rooms will be ready at that time?!
Rami
Rami (5 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 9 日
Hotel is deteriorating. They gave us a room without any view.
Stefanus
Stefanus (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 9 日
It felt nice to wind down after a 37 days Safari in 5 other countries.
Good location close the harbour, good breakfast. And at the harbor they had som very good seafood restaurants - specifically the Harbor House :-)
Johann
Johann (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 18 日
Disfruta el Waterfront
Es una excelente opción para visitar V&A Waterfront y etar cerca de sus tiendas y restaurantes. El servicio en el hotel fue excelente y las habitaciones muy cómodas
Daniel Angel
Daniel Angel (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 12 日
Lovely hotel in great location. Very friendly staff.
Leslie Elise
Leslie Elise (4 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 15 日
Marcus
Marcus (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 4 月 12 日
Basic but good location
Good location, basic rooms in need of upgrading - awful aircon system from the 1950s it would seem - very noisy!
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 7 日
Nära det mesta vid Waterfront. Badrummen behöver en uppfräschning.
Sven Lennart
Sven Lennart (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 6 日
Ryan
Ryan (4 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 5 日
I was very disappointed. The property was run down, maid service was very poor, furniture was worn, one day we only had lukewarm water in the shower.
The maid did not come during the day. So we called in the late afternoon requesting sheets, towels and coffee. They changed the sheets and took the old towels but did not bring any towels or coffee pods. So we called later in the evening and they brought towels but only sugar - no coffee. Just limited attention to detail and service.
At best this is a 3 star hotel. I would never stay here again.
Bryan
Bryan (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 4 日
真實旅客
4 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 2 日
The Commodore was a great hotel with easy access to the V&A Waterfront. Amazing location. Great staff. Nice pool area. Our room was a suite - light and airy with a nice balcony and view towards Table Mountain.
Daniel
Daniel (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 1 日
Charles
Charles (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 31 日
Claire
Claire (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 31 日
Mandy
Mandy (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 31 日
I will stay was very good. The amenities are excellent, but the hotel is showing its age.