2/10 欠佳
2025 年 12 月 15 日
We booked a suite to host a holiday gathering and are greatly disappointed with what we experienced. Upon checking in, we could see that they were doing some sort of renovation or repairs in the lobby and main hallway. Half the ceiling is gone, exposing wires and plumbing. Plaster and garbage was all over the place. Ladders left in the hallway and the walkways covered in paper mats that had a layer of plaster & dirt all over them.
When we got into our room and it was much smaller than expected, they could not accommodate moving us to a different room or two adjoining ones, so we had to settle on one that was nearby. We booked the suite in particular for the jetted tub only to find that the actual jets did not work. We did not discover this until late evening and would be unable to change rooms if one was even available.
The staff was mostly pleasant, but only offered for us to take it up with Hotels.com. They did say they would have maintenance look at the tub (no help to us) and have the manager contact us about it. We have not had any contact with the manager so far.
Mark
Mark (1 晚家庭旅程)
Hotels.com 真實旅客評價