寵物入住和停車場要額外收費稍貴,本來電郵查詢,說會給我小狗用的碗及小食,結果check in 什麼也沒有,其他酒店通常小朋友會給小朋友小禮物或毛公仔,但這裏也沒有。
Ms C Y
Ms C Y (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2021 年 10 月 14 日
nice place
nice place
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 7 日
Confortable stay
Confortable stay in a room set up with a pop up bed for my teenage daughter.
Only recommendation is the room could do with a deep clean.
Nice walk along the river to town.
Parking on site is convenient and is open air (didn’t have to worry about having our van in the centre of town!).
Would stay again.
Amanda
Amanda (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 9 月 1 日
Not worth the money we paid.
Not a good stay, rooms was worn out with stains in the carpet, dust collection and a leaky air conditioning unit.
Jayesh
Jayesh (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 26 日
Olivia
Olivia (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 11 日
Miles
Miles (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 10 日
Great hotel if you have kids. They really try to include them, with special events and kids areas.
Simon
Simon (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 10 日
York family city break
Loved staying at this hotel. A great experience from start to finish.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 9 日
Good base for a stay in York
Very good stay. Loved the little extras like the pink lemonade and pick'n'mix at reception. Staff all very helpful and friendly. Good breakfast options available.
Kim
Kim (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 8 日
Chris
Chris (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 30 日
Good experience overall but check in is too late.
El check in es demasiado tarde , no nos dejaron usar la habitación ya pagada hasta las 16.30!!! No he visto nada igual nunca y viajamos mucho. Ojo lo avisan pero aún así creo que es abusivo. El parking es muy caro.
La habitación amplia y cómoda
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 29 日
Gillian
Gillian (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 27 日
Issue at check in
We have stayed at this hotel many times and always highly recommend it. Our visit this time was spoiled slightly by our check in experience at the hotel. For background, I booked this at short notice (2/3 days beforehand). Confirmation from Hotels.com stated check in time as 4.30pm.
I completed the online check in form (from Novotel itself) the day before our stay, as requested. This asked for your estimated time of arrival as you can arrive before your stated check in time (to leave luggage/ use the car park etc). The form stated rooms would be ready from 3.00pm. I confirmed our arrival time as between noon and 3.00pm. We arrived around 2.00pm and were told at reception that our room would not be available for 3.00pm but it would be ready no later than 3.30pm. We were ok with this.
We went for a walk into York and returned to the hotel at 3.50pm. On arrival we were told we could not check in until 4.30pm as we were not Accor members and the 3.00pm check in is only available to such members (we are members but hadn't use the app for this booking). I acknowledged this but stated we had been told twice (once on the online form and once at reception) we could get in before 4.30pm. The receptionist did try to find us a room and gave us keys for a room on the first floor. We were grateful for this and made our way to the room. On entering, we discovered it was already occupied!
Eventually, everything was sorted out but not a great start to our break.
Otherwise, all ok.
Alan
Alan (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 26 日
Disappointing stay.
Unfortunately for my 4th stay at the hotel I'm down rating my scores. The bed was rock solid and very uncomfortable, the room was next to the lift and stair well so got the noise from that through the night. Although we were there for 3 nights the room was only serviced once. Not the best stay and I'm very disappointed because i have raved about this hotel to friends and family
Sean
Sean (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 25 日
We checked in but the system was slow and had to wait longer than expected, however, Bishal at the front desk was amazing and upgraded us. A real credit to your organisation - thanks Bishal!!
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 23 日
Michael
Michael (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 22 日
Great hotel good location
Although check-in was slow staff were lovely!
A very good stat would stay again
And have breakfast next time it looked really good!