There is no visible signage to say it’s a hotel outside and no signs to say what the checking in area is or reception. I asked a member of staff is this the hotel part of the building and if so where do I check in. She said yes (dismissively) and then pointed to some screens and said to check in there. No offer to help or guide. I haven’t stayed at a Village inn before, so didn’t know this, nor had I used their systems, but It was fairly intuitive. A member of staff did come to the screens about half way through checking inn and asked if I needed help, but I was already working through by then.
Room was huge, clean and a good temperature and bed was comfortable.
Went into the bar for food, but there was a rugby match on and the area had a large crowd of people sat round in front of a tv, living every touch/kick, so ate elsewhere.
Village Is a big brand, but fell short for me. Wouldn’t rule them out, but wouldn’t rush back or recommend.