On arrival, the car park situation set the tone. The small front section with about a dozen spaces was already full. The pre-arrival email was laughably out of date, talking about events from six months ago, yet failing to mention the crucial detail that beyond a set of unmarked steel shutters lies the actual covered car park. The shutters give every impression of being a service entrance for bins or deliveries, not somewhere guests should drive. Without signage or clear instructions, it was needlessly confusing. I wasn’t the only one left scratching my head.
The receptionist on Friday evening was perfunctory at best. Parking is run by a third party and costs £18 a night. I was told that leaving and re-entering would be a “problem” as you must pay at the terminal every time—completely absurd compared to other hotels where you just register your plate once and are then exempt. Breakfast is also £18, but when my family tried to treat me one morning, the hotel couldn’t add it to their room. I was assured it was sorted, yet still charged at checkout.
The bar was like a graveyard on Friday night. No air conditioning in the room meant either a stuffy room or city-centre noise through the window.
All in all, an underwhelming stay. Poor communication, unhelpful staff, confusing parking, and no atmosphere. I would not stay here again.