When I went to checking the manager told me that I do not have the reservation. I showed him on my cell phone document you sent me but he replied that his records do not show any reservation. He indicated that he never heard of hotels.com and advised me to use different means of preserving any hotels in the future. Fortunately I had a hard copy printout of your document and I showed it to the manager. He indicated that as long as there is no booking number these papers on invalid I showed him the itinerary number enclosed with your document and he indicated that this is only good for hotels.com Does not mean much to him. He was completely insistent that there was no reservation for me. After a lot of arguments he conceded that there is a reservation under my name but he has no way of knowing that I am not another person with the same name. I indicated that it is very unlikely that another person with my exact name and exact length of stay has made a reservation in the hotel. He finally agreed to give me a room.
The stay in the hospital was not very convenient the weight by the elevator was a minimal of 15 minutes and usually extremely crowded and packed with no good organization. The quality of the food is at best mediocre.
Definitely would not recommend this hotel for anybody.
I am not sure whether the problem in my reservation was from hotel start: All from a clearly very disgruntled hotel manager.
ahmed
ahmed (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月19日
Little expensive but still worth it
View was great (Haram view) breakfast was good . Very nice staff
Muhammed
Muhammed (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月17日
Tanzin
Tanzin (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Aftab
Aftab (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月23日
Marwa
Marwa (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月5日
Great Stay!
Another amazing stay in Makkah Towers in Tower 2! Had to ask housekeeping staff to accommodate necessities for 4 people, as were only providing for 2 people despite a reservation for 4 people. Lift services need to improved as had long waits for a lift. Breakfast variety could be improved but other than that it was a lovely stay! Very close to the Haram
Sadia
Sadia (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
Faez
Faez (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月23日
Location was great, it was right infront of the Al Haram. Food options all around. Hotel could use an upgrade it feels outdated. They do not allow taxis or ubers to pull up at the basement parking, felt forced to take their expensive car service. But Alhamdullilah staff were amazing and friendly and helpful.
Faaduma
Faaduma (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月19日
Very clean, beautiful rooms, friendly staff, great shopping and dining in same tower, and best for last is Haram right outside the tower entrance.
Khalid
Khalid (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月19日
Awesome
Tasawar
Tasawar (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月19日
We stayed here 4 nights during our Ummrah trip. it's in front of the entrance to the Ummrah, King Fahad Gate 79.
If you find a good deal then take it. It's connected to clock tower mall. It has grocery store left side up the escalator.
Very convenient but it needs upgrade as property is one of the older hotels in the Haram.
Khalid
Khalid (3 晚家庭旅程)
Orbitz 真實旅客評價
4/10 一般
2024年10月13日
The hotel need to update bathrooms. Also need extra left I stay tower 3 19th floor. Very hat to get left at prayer time. I don’t know why the staff use same left for baggage. They should have separate left.
Maruf
Maruf (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月10日
Asad
Asad (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月8日
Its was very nice people was very helpful thanks to all
Rehan
Rehan (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月27日
Everything that I requested was not done I booked two rooms. They gave me room as far apart from each other and different floors they told me my request was not on the system. They will change me the next day, but every day I called the never bothered to assist.. My family had to stay separate requested no steps because of Wheel Chair . They did not accommodate cleaning of rooms on a daily basis was not done. Terrible service.
Zameer
Zameer (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月15日
Aysha
Aysha (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月11日
Disgusting
Anam
Anam (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月10日
Hassan
Hassan (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月9日
They allocated our room at tower 3,Where groups stays, was difficult to use elivators and waiting times can expect around 45 minutes to go down/up.Quite frustrating.
Better stay in hotel not tower's.
Khalid
Khalid (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月30日
The most I like Al haram view which is amazing
Ashia
Ashia (5 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月29日
The hotel WiFi is not working. They have very bad service not answering anything.very very disappointing.
Abdo
Abdo (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月24日
Room was big and nice. It has 2 bathroom which I never saw it at any hotel before. we can see a partially haram view. Very cooperative staff. AC is excellent