We recently spent 6 days at this hotel with our families and friends. The pool was amazing, kids club activities were great too, buffet breakfast was good but not much changes during the period we stayed.
The hotel is bit out dated but overall was well maintained. However the quality and level of customer service was very inconsistent. We had encountered some staff were super friendly and helpful, some were however very grumpy and impolite.
Special thanks to the duty manager Becca, who was being so helpful and professional when we encountered some serious issues within our hotel room.
However we had a terrible experience on our last with the bar and restaurant manager called Blaire. She had very poor attitudes and very unprofessional customer service.