4/10 一般
2025 年 9 月 2 日
This hotel should not carry the best western name.
The hotel itself was maintained well. The rooms were clean when we entered them, but the maid service was horrible and the safe that was offered to us in the room was broken and they were supposed to come and fix the locks and they only did in one of our rooms ignored the other room. Beds were not made service was not there not enough towels in the room extra charge for the two extra people I had in my room which I paid one towel for four people had to go to the desk constantly to get towels cause the rooms were not cleaned in the morning so there were no towels left behind. We stayed three nights. I’ve stayed at this hotel often throughout the years many times and I understand management had changed through the years, but never experience this bad service not caring in the hotel. And under the best Western name, it’s a crime because I’ve stated plenty of best westerns through the years and they’ve all been excellent in service and in cleanliness. In addition on the last day, one one of the rooms we were locked out of at 8 o’clock in the morning when we went to go get a cup of coffee when checkout is 11 o’clock. In addition to when I was checking out, I almost felt like I was being mocked by the rep at the desk.
Donna
Donna (3 晚家庭旅程)
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