Horrible experience at the Keene Best Western Hote
Best Western has always been my priority everywhere i stay if there is one within the location I am travelling to.
This stay in Keene was the worst i have ever experienced, We got in very late due to weather conditions and airport delays and were given a room where the heater was faulty in 24-degree weather, the attendant at night tried everything but was unsuccessful and he sent the maintenance man in the morning who confirmed there was an issue with the unit. One side was blowing hot and the other vent was blowing cold. He (the attendant) promised to let his manager know as I insisted on getting some discount for the inconvenience. The second night i approached the from desk to ask for the Manager and i met the most rude receptionist i have ever encountered. Her name was Elsie, she was extremely unprofessional and cared less about customer comfort. Even when i told her Best Western or her Manager will be concerned about her attitude, her response was to go for it. This experience has brought a very bitter taste which definitely will have an impact on my decision to stay in a Best Western hotel any where around the world and I will definitely share my experience with all my travelling friends.
I am also attaching a copy a copy of the roach that was running around the bathroom.
Moriam
Moriam (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月8日
Haleigh
Haleigh (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Very courteous staff and very professional.
ROBERT
ROBERT (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月6日
Kaelyn
Kaelyn (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月2日
Squeaky lumpy bed but otherwise a good stay No movie rentals available
Deborah
Deborah (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月29日
Jennifer
Jennifer (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Elizabeth
Elizabeth (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Melanie
Melanie (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月30日
It was very clean. The rooms we were in were not as good as last time.
Frank
Frank (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月17日
Advertise pool but it's broken. Bait and switch.
I booked a stay here because it said on your website they had a pool. I get to the hotel and they say their pool is down. 2nd hotel in Keene I tried to book with a pool that thwir pool was down. They said they needed parts. Not my issue. I'm handicapped and can't drive all over town. I stayed. Bait and switch. Say you have something to get you to stay here and they don't have what was advertised. Should be on the hotels app that their pool is broken. Marriott in Keene also said pool but theirs is broken also. I left their had to cancel my reservation and waste my time. Come to best Western bwacose they have a pool. Nope theirs is down also. I heard the same owner owns all the hotels here in Keene. Two hotels advertising and pool yet they don't have a pool. Very unhappy.
Christopher r
Christopher r (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Anastasia
Anastasia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月9日
Nice, quite
jennifer
jennifer (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月4日
Really nice staff & comfortable rooms.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月19日
Comfortable and good location
The hotel is clean with many amenities. 24 hour coffee machine that can make lattes. Breakfast was good and had a lot of different choices and many gluten free items. Hotel was clean and spacious. It’s connected to a restaurant. The room was clean and well laid out. Bathroom is a bit dated, but clean
Jaclyn
Jaclyn (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月19日
Rick
Travelocity 真實旅客評價
10/10 完美
2024年10月18日
James P
James P (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月18日
Fantastic hotel! Amenities and location just perfect!
Marie
Marie (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月18日
Na
Julianne
Julianne (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月16日
The WiFi service was spotty and slow. This seriously detracted from our stay, and accounts for the Terrible rating.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年10月16日
was a good base of operation for leaf peaping!
Eric
Eric (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月15日
Nice room, very helpful staff, quiet, convenient location, nice breakfast choices. Would stay there again.
Korali
Korali (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月14日
Rooms were not cleaned in the time we were there. Had to ask for extra towels. Put in an area with the dogs, they barked continuously. Should be a section completely separte or you should be asked preference as a courtesy.