General comments for my stays in the past week. The service was good. However, the Room facilities and cleanliness needs to be lift up immediately.
1. Stains and hair found on the sofa.
2. Wine cellar ventilation fan was noisy which woke me up during the night on my 1st stay.
3. Toilet bowl cover loosened.
4. Stains and hair found in a towel.
5. Curtains in the bathroom was dirty.
6. Basin was stained
7. Hair dryer was very dirty and dusty.
8. Stain found on the bed board.
9. There are screw holes in the bathroom wall that were not finished.
Alan
Alan (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2023年4月30日
Alan
Alan (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2020年1月4日
Staffs are very friendly and helpful providing suggestions for restaurants and place to go. The room is spacious and the breakfast is also nice with many selection.
Very nice boutique hotel. Excellent location, good walking distance to visit. Good hotel service and customer experience. Highly recommended.
Eric Tat Wing
Eric Tat Wing (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2019年7月11日
空調有點嘈
Sui Cheung
Sui Cheung (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月6日
Downfall of a once great hotel - Now not so much!
Our visit was in one world Terrible! When in Zurich we always stay here, as this is our favorite hotel. But this time around it was one of our worst experiences in any hotel world wide.
The light didn't turn off in the room (THE STAFF KNEW ABOUT IT AND DID NOTHING).
The noise from construction outside the window was horrible (Why weren't we warned about it prior to our arrival).
We as Platinum members are entitled to a free upgrade when available, but the staff said they do not give upgrades to Expedia/Hotels.com member (which is completely false).
All in all we were surprised how bad our stay was and how little the staff reacted to our concerns.
I do hope this will change in the future, but for now, we will not take the chance to stay here again.
Sharon
Sharon (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月2日
Great Hotel
Very cute hotel in middle of the city!
Candice
Candice (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月31日
CRISTIANE
CRISTIANE (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月24日
Nancy
Nancy (3 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月24日
Not so great
When I used my reservation number in the system I did not recognize it so it scared me that they did not have the reservation. It turned out that hey did. On condition, the bathroom door paint was pealing and the pod coffee machine water door was broken. Could not figure out how to completely turn off the lights. The room was too hot and no way to control it. We kept the window open but it was annoying due to the noise until 12 AM. Pillows were feather but were worn to the point that they were flat. The folded them in half to accommodate the issue. Overall we liked the hotel and staff but not good enough I justify the cost of 250 franks
Todd
Todd (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月22日
Weekend getaway
Great place in old Town, loved the area, location was perfect and was as advertised. Really like the family owned business and was a really nice property
neil
neil (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月21日
Excelente! Ótima localização!
Nelson
Nelson (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月19日
Wonderful gem of a hotel
Charming hotel, perfect location, accommodating staff, and great breakfast
Chris
Chris (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月19日
Excelente hotel
Hotel ótimo, com excelente estrutura. Quarto amplo e bem estruturado, peca nos canais de TV, não havia sequer um de notícias em inglês, mas em língua árabe, havia dezenas, não entendi a razão.
Localização muito boa.
rodrigo
rodrigo (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月18日
Gary
Gary (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Zurich for New Years
Perfect location for walking to shops, restaurants and bars.
I called the week before our arrival and asked for restaurant recommendations for New Years Eve and the front desk referred us to the Brassiere Louis (connected to the hotel) which was lacking in service and more than twice what other restaurants charged for an evening meal.
Disappointed that they stated they had Airport Transfer but we were charge $75.00 for a 15 minute ride -- taxi service would have only been $25.00
Mary Webster
Mary Webster (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Lewis
Lewis (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月5日
Samantha
Samantha (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
ELIZABETH
ELIZABETH (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月8日
Det var et superfint hotel. Venligt og hjælpsomt personale. Super beliggenhed lige midt i byen, kort afstand til hovedbanegården. God seng, stor morgenmadsbuffet.
Eneste minus er værelset var lidt slidt efterhånden. Malingen var flækket flere steder i loftet. Men eller et flot hotel, der kan anbefales. Er man til julemarkeder er Zürich en by man skal besøge.