Unfortunately the elevator wasn't working and they gave me a room at the stairs doors was slamming until 2:00 am didn't get any sleep ⁷and they charge for parking
真實旅客
1 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2025年3月7日
Super Disappointed!
When we arrived at this hotel, we were told the elevators, both of them, were not working. Apparently they've been out of order for four months! The room they gave us was on the 3rd floor. The hotel was very noisy in the halls, rooms etc. The hot water was barely warm. This hotel and experience is way below the standard that I expect from a IHG property. No vending machines.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025年3月7日
Alexia
Alexia (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年3月4日
Needs some serious work
Elevator doesn’t work. Vending machines don’t work. ( i was told they can’t get anyone to supply them, and this is in an area where there are no less than 4 other hotels!). Ran out of hot water during my shower the first morning. Walls and ceiling are so thin I could hear the kids in the room above running races in the room and in the hallway above. The breakfast was very nice, however.
Terry
Terry (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月25日
Pass on this location. Card fraudulently charged.
Bed was comfy but that was it. The room desperately needs a deep cleaning and tile repair in the bathroom. The TP holder and towel rack need replacing as they were rusty. Shower had mold in places on the grout. Room door did not even shut all the way.
Check in was easy. The hotel clerk fraudulently charged my card $5 but how many times has he done this to people? I’ve contacted Holiday Inn Express and was supposed to hear back within 48 hrs by hotel management staff but it’s been crickets.
Won’t stay here again and this stay definitely has tainted the image IHG has.
Brittany
Brittany (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月24日
Do Better Holiday Inn
We get to the hotel and check in. As he hands me my key tells me our room number tells us we are on the 2rd floor. Then slides in the elevator is STILL out. Then asks “That won’t be a problem will it?” I mean there is no King rooms available which is what I paid for on any other floor. Not that I was ever told prior to this that the elevator was out. We asked how long were they expecting it to be repaired like hours he stated no at least days. Thanks for the heads up that we might need to make other arrangements ahead of time. Not that going up 3 flights of stairs with a torn meniscus feels great. Let alone doing it multiple times during our stay. Then there was no hot water in the morning. I mean come on. NEVER AGAIN. We have a trip in April we will definitely just look elsewhere.Do better Holiday Inn Do Better!
Melissa
Melissa (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月22日
Just a little disappointed that I was told after I checked in and a room was assigned to me that the elevators didn’t work. It’s best to be open and upfront before checking someone in. They could be claustrophobic or have trauma from feeling trapped or medically not able to take the stairs.
Tanya
Tanya (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月9日
Saul
Saul (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月2日
When we got to our floor there was a beeping sound every 10 seconds from a malfunctioning ice maker that was never fixed. The elevator was also broken and was also not fixed for the duration of our stay. Bringing our luggage up and down the insanely warm stairwells was miserable.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月19日
Kayla
Kayla (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月28日
John
John (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
Kevin
Kevin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
Great Hotel
elizabeth
elizabeth (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月12日
Shane
Shane (3 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月11日
Never got an email confirming checkout and when I call the hotel it doesn’t ring and just tells me the line is busy. I need a a receipt for work and apparently cannot get one? Plank flooring in the room was water damaged, and no carpet in the rooms made everything much more noisy making it hard to sleep. Would not recommend this hotel to anyone traveling for business.
Andrew
Andrew (1 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年12月11日
Night staff is incompetent and disrespectful
The only reason I can give a star at all is because of Sandra (I hope I got her name correct) she was the saving grace that made my check out at least positive. If it were not for her I would find out a way to give negative stars. There was some initial confusion at check in which was understandable with the frustration of technology…but, I was treated like a bum off the street and eventually threatened to be kicked out and have police called. The situation of me being frustrated escalated to the point of irrational unprofessional and out right incompetence. My professional organization will no longer be using this hotel for anything ever again in the future. Do not stay here. The staff will ruin your trip.
caleb
caleb (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Eron
Eron (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月8日
We booked a room with two queen beds, although we were given a room with a king bed, which made it impossible for us all to sleep there.
Kathy
Kathy (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Breakfast
David
David (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月30日
John
John (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月27日
The price and area
Christine
Christine (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月25日
Antwanette
Antwanette (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
Ryan
Ryan (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月16日
Area and hotel nice enough. Rooms were clean, but the elevators were broken for the 3 days we were there and had to carry our luggage up and down the stairs.