Beautiful hotel and room. Good location. It was chilly and rainy during our stay. It was difficult to keep our room warm. Housekeeping did not enter our room when the privacy sign was NOT displayed resulting in no service during our stay. Granted, my husband was not feeling well and spent a lot of time in the room. But, I do not think it unreasonable to hope that they come in while we are not in the room and the door tag is not out.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月18日
真實旅客
9 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月15日
Great hotel and convenient location
Kevin the concierge was awesome making recommendations and getting us reservations. Not eco friendly from the perspective they kept leaving us plastic water bottles. The tap water was great. Eco friendly from the standpoint of not changing sheets everyday but when there was blood on them, they should have been changed.
Sue
Sue (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月13日
The service is excellent! The hotel is in a great location. We will be back soon!!
Tony
Tony (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Greg
Greg (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Jerome
Jerome (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
Ran
Ran (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月18日
Thomas
Thomas (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
Lori
Lori (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
David
David (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Alejandro
Alejandro (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月28日
Randi
Randi (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月14日
Dana
Dana (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月2日
SUSANNAMMA
SUSANNAMMA (2 晚商務旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月2日
The standard of a Ritz hotel was no met in my opinion. Simple things like free wifi are a convenience that should not be an additional charge to a customer in an executive suite.
The staff was excellent and welcoming. The outside area was not a safe feeling. Many vagrants that gave the impression of a city in decline. I loved the food and culture of the city. Although my expectations of a Ritz experience was not met.
Michael
Michael (4 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月30日
Superb hotel. Staff and service was great. Lounge and entertainment also a plus. Extremely nice property. Room service food (breakfast) only disappointment (cold coffee).
Mikel
Mikel (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Perfect place
John
John (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月16日
Hotel put us in an upgraded club room, which was great - but the room next door was under construction! We ended up being moved to three other rooms because they kept moving up to smaller rooms. Once settled the club staff were amazing, the lounge had great music, and we were close to the quarter.
Roger
Roger (4 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月15日
I travel often and have always had great service however, this property was not up to their regular standards. Wait times were unusually long, staff was short tempered and this was the first time I've ever been charged to keep my room until after my spa appointment. Typically when you make an appointment within the facility they try to accommodate rather than charge a half day rate for a few extra hours. We also were not greeted upon check-in, struggled to find the front desk, there was no one help with our luggage, and I didn't see any bottled water even though it was very hot outside. Our spa day seemed rushed and my appointments were not back to back as booked.
Christine
Christine (2 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月12日
Amy
Amy (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月11日
I don’t write narrative reviews.
James
James (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月9日
This was my first experience staying at a Ritz Hotel so my expectations were very high! Our overall experience was awesome, only downside was the rooms mostly the bathroom was very outdated and had paint pealing from the side of the too and side of tub.
We went downstairs late to grab a drink and listen to the music and that was awesome! Atmosphere was top notch. We returned for breakfast in the morning and it had really good food too, servers were awesome!