Clean, easy check in. However: one TV remote missing (2TVs) and front desk had no replacement; toilet not installed properly, so wobbled back and forth (unnerving); minimal blankets (one light weight blanket for sofa bed; no extras otherwise); only 2 towel sets (for a room accommodating up to 4 guests). Had to acquire extras at desk. Good breakfast options
Robert
Robert (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月3日
Room with a kitchen but lacks amenities
First time staying at this hotel. We were there for a funeral and thought having a kitchen would make it easier to cook at the hotel after a long day. Much to our surprise the kitchen lacked silverware. There were only 2 forks and no spoon. The knives were not cleaned. There were no spices. So we paid for a room with a kitchen but did not cook. That part was disappointing. The bathroom had only 2 bath towels. They had shampoo and conditioner but no body soap. The bed was comfortable and sheets smelled clean. I went to the front desk to ask for an iron since it was missing from the room. The staff was very nice and had found me one. If the room was stocked with basic items our first impression of the hotel would have been a more positive one. If this is how they run their business, then I will not be staying there again.
Mike
Mike (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月28日
Home away from home
I enjoyed my time away from home
LaSheryl
LaSheryl (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月26日
Hotel or Dispensary?
Hotel and breakfast were fine. The 3rd floor reeked of pot. Knew exactly which room it was coming from and am surprised and disappointed management wasn't doing anything about it.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月20日
BROOKE
BROOKE (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月18日
Pablo
Pablo (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月18日
Shauntay
Shauntay (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月18日
Close to Rochester, NY
Clean hotel of highway. Large eating/gathering aeria.
Kris
Kris (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月16日
Jessica
Jessica (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月15日
Iwona
Iwona (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月13日
Average
Mohammed
Mohammed (5 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月3日
Antoinetta
Antoinetta (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月2日
Not the Best
The first room we got was dirty, dusty and had mold on the bathroom ceiling. I needed to wipe up some water from the bathroom floor and the white towel was brown when I finished. The mirrors were all smeared and the coffeemaker was covered in thick dust. It was also down 3 long hallways that twisted and turned. The second room was better except that the mold was still in the bathroom ceiling and the coffeemaker did not work. We were there 4 days, and the pool was not open at all. They sent us next door to the Comfort Inn... where the pool was so cloudy that you could not see the bottom or even the steps! Breakfast was so so. What was there was okay, but the muffins and bagels were scarce and there was no oatmeal one day. ( The next day it was too thick to eat). After we checked in, I got a message asking how everything was... I told them and did not hear back. I finally went to the desk to request a new room. NOT up to Hilton quality!
Gayle
Gayle (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
Sherrie
Sherrie (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月30日
Great place to stay despite check in issues
No issues with the room, I really like the layout of having the bedroom area separate from the living room area and will continue to stay here. There were issues with the computer system so check in took a long time and there seemed to be no heat in the lobby. It was absolutely freezing. Staff were very courteous and helpful and I felt bad for their working conditions.
Amy
Amy (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月2日
Be customer friendly
Customer service was terrible I discussed my issues with general manager Tito and supervisor Kate on the phone and in person. Employees at front desk need to be more customer friendly. I will not stay at this hotel again , because of the lack of customer service I liked the breakfast and the pool area.
Billie
Billie (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Jennifer
Jennifer (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月2日
Caroline
Caroline (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
Karen
Karen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
Stefanie
Stefanie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
We were displaced by a house fire. We stayed for a week while finding a more permanent rental. Everything was clean ,fresh and welcoming after our tragedy. It was a perfect oasis. Just what we needed.
Mackenzie
Mackenzie (6 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月24日
Lauren
Lauren (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月22日
Wasn’t in my room for long but I thought breakfast should run til 10 am. Got to lobby at 935 and it was all cleaned up