The staff at check in and departure were excellent- courteous, friendly and efficient. My reason for a lower rating on cleanliness was the bathroom floor was not sufficiently clean nor were the walls surrounding the sink. The ottoman was badly stained as was the sofa. Clearly these needed to be deep cleaned or replaced. I did not bring this to the attention of the staff for the bedding seemed to be clean and we were leaving very early in the morning.
Carole
1 晚行程
10/10
Carol
1 晚行程
10/10
Lindy
1 晚家庭旅程
10/10
Lorine
1 晚家庭旅程
10/10
We really needed a comfortable bed as my husband had fallen and may have broken a rib. This room had that, though I wish all hotels would have grab bars next to the toilets. We didn't need a fully "accessible" room, but when you're hurting (or when you have bad knees) it helps to have grab bars. They did have one in the shower, which was a big help.
真實旅客
1 晚行程
2/10
Sharika
2 晚行程
8/10
Guri
2 晚友伴旅程
4/10
Hotel is OLD and it shows and way overpriced for the condition of hotel. No hot tub, contrary to thier website. Pool looked stagnate and unappealing- paint chipping etc. room was okay, but no coffee in lobby. Unless you want to pay extra for it. Super disappointed overall and wish I had chosen another hotel- there are several
In the same block so choose wisely.
Carrie
1 晚家庭旅程
8/10
Candice
1 晚家庭旅程
10/10
Corrie
1 晚家庭旅程
10/10
Karin
1 晚家庭旅程
8/10
真實旅客
1 晚行程
10/10
Great for our baseball team. Amanda at the front desk was so helpful & kind. All the staff were great.
真實旅客
1 晚家庭旅程
10/10
Nichelle
1 晚商務旅程
8/10
Crystal, the assistant manager, was so nice & professional!
Katara
2 晚商務旅程
10/10
Awesome stay
Joe
1 晚行程
10/10
Greg
1 晚行程
10/10
Jay
1 晚行程
2/10
Booked for Gaitlenburg, TN on our way on Friday and found out no reservation in TN but in NC. My first paperwork was right but somewhere there was a mix-up. So I had to call around in Gatlinburg for a room for traveling volleyball they didn't even help me at all.VERY DISAPPOINTED AND HOPEFULLY THEY DIDN'T CHARGE ME CC!!!!!!!!!!!!!!!!!!!!!!!!!!!
DEEANN
2 晚行程
4/10
Bad experience.after 12 hours of driving,checked in,could only get a room on 3rd floor and elevator was out of service. We are in our 70s and had to carry all luggage up 3 flights with no offer of help.that really took a toll on us.should get a discount for such a Huge inconvenience.
Michelle
1 晚行程
6/10
Alexis
1 晚行程
10/10
Employees were friendly and attentive
真實旅客
4 晚商務旅程
10/10
Saddiquie
1 晚家庭旅程
6/10
The customer service was beyond excellent however I believe the cleanliness could’ve been upgraded. We were there on Friday through Sunday. I don’t believe the hall of the first floor had been mopped or vacuum the entire time until Sunday upon leaving. The room furniture had several stains on it and could’ve been shampooed. The customer service was beyond excellent from the desk attendant, and all the employees that I ran into however, a better routine for common area cleanliness needs to be initiated.