Our stay was nothing like the reviews. Reviews were misleading and did not reflect the reality of our stay. Room 701 on 7th floor was unacceptable dirty and nothing like the recently “renovated” felt more like a motel style.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025年2月5日
Was an okay stay…
Outlets were not working to charge our cellphones and the A/C was leaking the floor was wet because of it on one side of the floor by the bed.
Nancy
Nancy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月3日
Carlos
Carlos (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月2日
Ronaldo
Ronaldo (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月21日
michael
michael (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月15日
Kevin
Kevin (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月14日
Decent hotel
Hotel was nice. Bathroom is really small. The fact they charge hotel guests for parking is appalling. Even Disney doesn’t do that.
Janet
Janet (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月10日
Mark
Mark (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月10日
Close to Universal Studios!
I picked this hotel because I wanted to be near Universal and it did not disappoint. It is very clean and the rooms are spacious with comfy beds. The staff onsite were all very friendly and Issiah at the front desk was very accommodating and personable.
I will add that the breakfast is less than what I expected from a Hyatt. It was a full breakfast menu but it just did not taste great and they didn't serve full bacon strips, just diced up bacon bits. The serving area is a bit small and felt cramped as there were a lot of people trying to get food all at once. Though they offer a convenient shuttle to Universal they does not take reservations via phone, just in person from 7:00 - 11:00 so that is a little inconvenient. Overall is was a great stay.
audrey
audrey (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月7日
Rajeshkanna
Rajeshkanna (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Monica
Monica (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Kerri
Kerri (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月5日
Duplicate night carge! Be careful
Tendre que poner la peor calificacion ya que la noche la habia pagado con anterioridad desde el portal de reservación y el salir del hotel me volvieron a cobrar la noche en la tarjeta que deje de seguridad, sin mi autorizacion! Y nadie ni el hotel ni hoteles.com me han podido resolver el doble cobro!
Emma G
Emma G (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
I was surprised by the fee to check in early . $25.00 for 30 minutes early .
Then it cost $30.00 to self park your car .
We were checked into a handicap room without being told it was handicap .
No instructions available to operate the television . Asked for extra sheet for sofa and was given a shower curtain . But the front desk was very nice about these events .