When I first arrived, I had an incident with valet. Where they asked me for twenty dollars, which was confirmed by the sign that they have. I assumed that that would be me paying for parking. So when I went inside and was asked to pay for parking again, I was shocked. Ben at the desk, had me walk back out to valley and ask them what happened because Ben believed it was a miscommunication. I still do not believe it was. Ben handled the situation professionally and without recourse. Believing that my stay was going to get better. I headed up to my room, which was a penthouse room or a club suite. As I got off of the elevator I was greeted by horribly stained carpet and a dingy hallway. I was still hopeful. When I entered my room, it felt old. It definitely is not up to code. As it does not have enough plugs, and half of the plugs in my room did not work. The couch had hair from previous guest, and the bed was a murphy bed with the thinnest mattress I have ever seen. It's squeaked with every movement. When I opted to take a shower.I was surprised that the shower had no soap but an empty container. This was rectified by the front desk. During my shower, water poured out if you use both nozzles and streamed across the whole bathroom, which I cleaned up with the very few towels that were actually in my room. The mirror hanging on the wall was hanging off and do not function with lights.
Overall, I would not stay here again. I will see.The staff was very friendly besides valet.