It is just the worst.
We checked in at 5pm, we have already paid via Hotels.com but the front desk staff told us there were no more room.
Instead they could “upgrade” us to a “better” room across the street.
Another staff came in and smiled “Oh, it’s a much nicer room !”
Turned out it was the Hotel Indigo London-Paddington.
What we were given was in the Basement ! A Disabled Access Room with no windows !
I wondered if it was the hotels’ policy, but the way you described to us was totally unbelievable !
So we were cheated.
The staff could have handled such situation in a more polite and professional way, instead of lies after lies.
And about the room, both shower heads were broken, the drainage wasn’t working well. The toilet was flooded.
Perhaps in the basement, network was not working.
It just ruined our vacation.
Strongly advise not to book Hotel Mercure Paddington.
The location is very convenient, since i got two luggages and it is just right next door of the Paddington station(Heathrow Express). I stayed at executive room which is big room, but there is no window (right on the middle of the floor) and bad air circulation. There is no executive lounge for the executive room guest (Hilton Paddington has executive lounge for their guests. It’s a nice one.)
真實旅客
3 晚友伴旅程
Hotels.com 真實旅客評價
8/10 很好
2018年7月23日
Close to subway and train station, easy for travel.
The room and toilet are relatively small.
A lot of restaurants in the nearby area.
Lester
Lester (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2018年6月7日
Good Location near Paddington
The room is too small, but good location near to Paddington Station.
Also many pubs nearby
PAK YU
PAK YU (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2018年5月22日
真實旅客
1 晚行程
Expedia 真實旅客評價
8/10 很好
2018年5月6日
Location is good. Around the hotel, there are underground station, railway station and bus stops. You can go anywhere. The hotel was tidy. Our flight at late night, they extended the check-out time without any charges. The WiFi was so weak. I will choose this hotel next visit.