This hotel is horrible. With only two elevators servicing 11 floors, and one of said elevators not in working condition throughout our entire 2.5 day stay, we spent a lot of time at the elevator bank. And there were no apologies from staff.
Once we got to our room upon check-in, we found one double bed. My Hotels.com reservation paid for two double beds, yet the staff blamed the error on Hotels.com booking the wrong type of room. I was forced to pay - again - for the upgrade.
The air conditioner worked well, but there was no way to keep the fan on, so we heard every single thing, including our neighbors yelling early in the morning (thin walls), a strange humming that seemed electrical in nature, and delivery trucks with music blaring before daybreak.
Upon taking the first shower, we discovered that the body wash was either out or the pump jammed; we had to use the facial soap bar for our bodies.
We will never stay at this hotel again.