我可否免費取消克里夫蘭市中心湖畔希爾頓逸林酒店及度假村的預訂，並獲發全額退款？

可以。克里夫蘭市中心湖畔希爾頓逸林酒店及度假村在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

克里夫蘭市中心湖畔希爾頓逸林酒店及度假村是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住。

克里夫蘭市中心湖畔希爾頓逸林酒店及度假村是否設有店內泊車位？

是的。自助泊車費用為每晚 USD30。

克里夫蘭市中心湖畔希爾頓逸林酒店及度假村的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：00:00。退房時間為 12:00。

克里夫蘭市中心湖畔希爾頓逸林酒店及度假村是否附設娛樂場？

否，此酒店不設娛樂場，但傑克克利夫蘭賭場 (17 分鐘步程外) 就在附近。

克里夫蘭市中心湖畔希爾頓逸林酒店及度假村店內與附近有什麼好玩？

你可在全日開放健身室繼續每日運動的習慣。

克里夫蘭市中心湖畔希爾頓逸林酒店及度假村內或附近是否設有餐廳？

是的，店內設有餐廳，名為Stadium 3 Bar and Grill。

克里夫蘭市中心湖畔希爾頓逸林酒店及度假村附近區域有何特色？

克里夫蘭市中心湖畔希爾頓逸林酒店及度假村位於克利夫蘭市中心，短短 10 分鐘步程可到克里夫蘭站，8 分鐘步程即達搖滾名人堂。旅客都對此酒店的優越位置讚不絕口。

克里夫蘭克里夫蘭市中心湖畔希爾頓逸林酒店及度假村優惠

Q: 克里夫蘭市中心湖畔希爾頓逸林酒店及度假村是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住。

Q: 克里夫蘭市中心湖畔希爾頓逸林酒店及度假村是否設有店內泊車位？

是的。自助泊車費用為每晚 USD30。

2/10 欠佳

2025 年 10 月 20 日

This hotel looked nothing like the pictures. It felt run-down, and there was a water leak in the hallway. The entire floor we stayed on smelled of mold. The room itself was dusty (a bit of extra cleaning wouldn’t hurt). At check-in, the receptionist showed little enthusiasm, no smile, and barely made eye contact. We also didn’t receive the breakfast coupon and had to ask for it the following day. The only positive experience was the breakfast, which was good, and the polite and friendly lady working in the breakfast area.

Natasha (1 晚友伴旅程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 10 月 20 日

Needs updated

The room was clean, but the entire place needs an update, from the bar stools to the stench in the hallways on the 6 th floor. Not what I expected from a Doubletree. Stayed there bc of the location to the R & R Hall of Fame.

Brenda (3 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 10 月 18 日

Macio (1 晚行程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 10 月 14 日

Hotel is old and shopworn. Badly in need of renovation. Staff was great.

John (2 晚友伴旅程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 10 月 14 日

The lady at the front desk was very nice the guys who I’m going to assume is maintenance not friendly at all very out of date

Milissa (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 10 月 12 日

Room was comfortable and clean. The staff were friendly and accommodating. It’s close to the things I want to do. I have stayed here before and will stay here again.

Monica (1 晚家庭旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 10 月 11 日

Deion (1 晚友伴旅程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 10 月 9 日

This is my 3rd stay and I’ll probably be back! First …. the staff is great!! But the hotel is not in the best shape. We’ve had toilet issues twice and had to switch rooms the last stay. Fixtures and carpet are old and worn in the room. Beds are comfy and you can’t beat the location …. everything in walking distance! It’s a no frills kinda place with a friendly and attentive staff!

Kimberly (2 晚家庭旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 10 月 7 日

Bedding had stains on comforter looked like blood. Bed was springy and uncomfortable garage elevators were out of service. Furniture in room had what appeared as a stain. Bathroom was not the cleanest.

Mike (1 晚商務旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 10 月 7 日

Great room great location

Mycole (1 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 10 月 6 日

Very nice

Damilla (1 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 10 月 6 日

Disgusting and filthy. Main lobby was dirty old worn furniture. Carpet was so threadbare it had long rips. Worst part was my brother in law went in the lobby bathroom. One stall had feces on the floor, walls and commode. Another was taped shut and out of order and the third was full of stool and paper and would not flush. We brought this issue to the desk staff and over an hour later it had not been cleaned. We notified the front desk again. The third time we reported this issue we were told the housekeeper was “busy” Upon entering garage was filthy and the elevator was broken which required you to carry your luggage down a nasty stairway. The main entry had trash overflowing in the outside can, area was nasty and doors and window look like they hadn’t been washed in a long time. The hallway carpets had huge stains. This hotel is in need of refurbishing and a staff that is attentive.

Patti (2 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 10 月 6 日

Check-in person was not so friendly my stay was ok what I enjoyed the most was your breakfast and dinner at the restaurant now that was good and the service was excellent

Marsha (2 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 10 月 6 日

Eric (1 晚行程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 10 月 5 日

When we checked in there was a dirty tissue on the floor. When we went to bed we noticed the toilet sounding like it was flushing about every thirty minutes. It was very loud and woke us up many times. We told the front desk and when we followed up later they just moved our room to ensure it wouldn’t happen again. The new room wasn’t better, the toilet overflowed when used in the middle of the night. When we told the front desk no discount was offered. A hotel room should include a working restroom. The elevator in the garage was broken and several stalls in each lobby restroom were out of order. The staff was cert nice and friendly however the hotel is in need of much plumbing work. We will not stay here again.

Michael (2 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 10 月 5 日

This was one of the dirtiest hotels at this price that I’ve ever stayed in. From the start, the parking garage was littered with trash and other debris and elevators weren’t working. The front desk staff was truly apathetic and did not offer us the cookies that others in our party were offered. Everytime we left or entered the hotel the front desk staff was on their phones and did not greet us. We would get a “hey” with no eye contact if we were lucky. The hallways were filthy. We stayed two nights and there was trash outside the rooms that was there the entire time. I never saw a cleaning staff member. There were large stains on the carpet outside the elevators. There was actual poop smeared in the men’s room in the lobby. Front desk staff said they would take care of it, but did not. The shuttle driver only answered some of the people in our party when we called for a ride. They refunded the $30 per night parking when they complained. The desk in our room seemed about ready to collapse. The room was relatively clean and comfortable. It was quiet and we were able to sleep well. It was conveniently located about a 10-15 minute walk from the rock and roll hall of fame and other downtown attractions like jack casino and rocket arena. I would probably choose a different hotel for our next stay.

Philip (2 晚家庭旅程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 10 月 5 日

The hotel overall is rundown and needs to be renovated. The entry is filthy outside with overflowing trash, dirty widows and doors. The lobby furniture is wore out and dirty. The carpet in the lobby is so threadbare it has rips and is dirty. The hallway carpets have huge stains. The front desk staff were not responsive when we repeatedly reported the lobby men’s room had feces smeared on the toilet, floor and walls in one stall, another was out of order. After reporting this my brother went in an hour and a half later and it was not cleaned. He went the front desk and was told the housekeeper was “busy”. He went in again hours later and someone had somewhat cleaned the mess but now very well.

Patti (2 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 10 月 2 日

Excellent greeting by Alexis at the front desk when we arrived Lobby and elevator smell musty Rooms-sticky carpets and bedside table and desk. Hairdryer (rm 722) was gummy to the touch-like the rubber coating has broken down. Outlet in bathroom (rm 724) didn't work Exterior entry was filthy-many cigarette butts, a spilled beverage on the ground, all of which were there the entire 2 days we were there. The shuttle service was very nice-friendly drivers.

Kim (1 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 10 月 1 日

The hotel is in a great location if you are attending a football, basketball or baseball game. The hotel is fine, just a little dated. The light in the bathroom was falling off the wall. We asked for it to be repaired, no one showed up. Little disappointing.

Eric (4 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 9 月 29 日

The room had not been cleaned with we arrived after 4pm. We called the desk and the phone rang off of the hook. My wife went down and was told they'd send a maid. We waited an hour and a half before giving up and checking out. And we were told we couldn't get a refund because we booked through hotels.com.

Brett (1 晚行程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 9 月 28 日

The staff were all very friendly and helpful. The carpets in the room felt sticky, the bathroom floor was very slippery like there was oil residue posing a potential hazard. All of the furniture (desk, night stands, tv stand, etc.) were very dusty. The vent on the air conditioning unit was also so dusty it was almost black and caused an influx of allergy issues. The lighting was also very dim and only lamps were available to use. The toilet screamed every time it was flushed.

Adrianna (1 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 9 月 28 日

the a/c did not keep the room as cool as we would have liked. it wasn’t hot, but it was too warm for our liking unfortunately. the staff was very nice, the room was clean and well kept. the mattress and pillows were terrible. overall 7/10 experience. it gave us a place to shower and sleep. i’d stay there again if the a/c situation could be fixed lol.

mikayla (2 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 28 日

Jae (2 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 28 日

Kylie (1 晚行程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 9 月 27 日

The elevator in the garage was broken and never told to us at check in so we had to walk all our luggage down the garage ramps. Apparently its been broken a long time according to hotel staff which is unacceptable given tje hotel size. The front desk staff gave no details about shuttles or hotel accommodations we had to find out ourselves. The bar was dirty, outdated and had chair covers slipping off the bar stools that revealed cracked appolstery. Rooms very outdated. For the price Hilton should do better. Convenience was great as well as shuttle driver, otherwise very poorly rated.

Laura (2 晚友伴旅程)

Hotels.com 真實旅客評價

克里夫蘭市中心湖畔希爾頓逸林酒店及度假村

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

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