The property is lacking the staff to service the guests and the food was terrible with poor service
The room was not up to any standard as the toilet did not work, no hot water, fridge did not work and trying to communicate with the staff was terrible as they just did not seem to care or listen. The communication barrier was terrible for a hotel that has mostly English speaking guest. They need a manager to train all the staff
James
James (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月21日
Ryan
Ryan (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
Very nice modern resort, nice offer when it comes to food
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
Kim
Kim (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月13日
Area around the hotel was very run down. But town was so nice lots of dining and bars. And beautiful beach
kathleen
kathleen (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月6日
I loved my stay here. The room and views were amazing. The staff was sooooo nice, everyone. The food was delicious. The hotel was walking distance to the town and I enjoyed that I was able to book excursions at the hotel and all the activities available in the resort. I will definitely be back.
Ariel
Expedia 真實旅客評價
8/10 很好
2024年11月1日
thierry
thierry (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
My sister and I stayed at The Fives in Oct. '24. We had a wonderful time. The hotel was beautiful and on a gorgeous part of the beach. It is in walking distance to the square but at the end of the street so it is quiet.
The hotel staff were all amazing! So friendly and accommodating! And I would highly recommend using the spa if you have the chance. It is beautiful and the massages were some of the best we have ever had.
I hope to get the chance to return there at some point!
Andrea
Andrea (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月16日
Heathe
Heathe (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月12日
Muy agusto , el cuarto sensacional
jesus
jesus (3 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月11日
Customer service terrible
Darne
Darne (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月10日
Seaweed
Phil
Phil (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月28日
P J
P J (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月28日
Property was very nice and clean. The occupancy was low, there were not all dining options open for entire trip. We bought the all inclusive option, it was limited. Staff seemed stretched and limited, there was a tropical storm that came through. They were very nice in spite of this. We would stay again.. Only one pool open, roof top infinity pool/bar restaurant closed for repair.
Lisa-Marie
Lisa-Marie (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月21日
Excellent!!
The Fives is the best all-inclusive in the Cancún area. Service, food, beach, pools, accommodations- all top notch. The best staff anywhere!!!