I like thats its a newly constructed hotel. Its clean and the bathrooms are very spacious.
I had an incident with the first clerk upon entering the hotel. She was extremely rude, rolling the eyes and answering very arrogantly when I asked about the pool not in operation. I came in town for a Conference, my daughter traveled with me so I needed a pool for her entertainment.
I asked the desk clerk about the reason they did not alert or inform on the site that the pool was closed, and she got indignant and her attitude was sure a turn off… Iam big on customer service when I pay my hard earned money to stay in a hotel.
I should be able to get a discount or a free stay or something that will suffice or some form of credit.
Evette
Evette (3 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月4日
Customer service
We checked in on Friday. The front clerk did not tell us about breakfast basically did not go over anything. We were not greeted either. Of course we were given towels but on Sunday morning I asked the same front clerk if we can get more towels ( checked in on Friday with my two children which are listed because I paid an extra $11.** per person for booking), she told me that u had to bring the dirty towels down before she could give more. First of all I request the first floor and received one on the fourth. This is my first time staying at this particular hotel and will be my last due time with the help of this particular worker. When I check out and she do not give excellent customer service I will be contacting you again.
michelle
michelle (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月4日
Place was great. Very clean with comfortable bed. Would definitely stay again anytime. Keep up the good work.
daniel
daniel (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月12日
Nikolai
Nikolai (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月23日
Very nice and accommodating hotel!
Michael
Michael (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年5月31日
There are many water leaks inside the hotel, laundry out of service, when they clean the rooms they only make beds, put towels and take out the trash, they never leave what is necessary
ELODIA
ELODIA (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月28日
Our bathroom was not properly cleaned, but other than that, we truly enjoyed ourselves. We were very comfortable, and felt welcomed. I definitely recommend TownePlace Suites ❤️
CaSonna
CaSonna (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月27日
Hector
Hector (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年5月24日
Best place
Ivan
Ivan (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年4月26日
Breakfast could be better with more hot items.
Alice
Alice (2 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年4月23日
Cockroaches in the room.
Erika
Erika (11 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年4月17日
There was cockroaches all over and the front desk was never around. And people breaking into cars in the parking lot. It was not a good stay. I finally got my room cleaned 3 days later. Very unhappy
Tara
Tara (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年4月14日
wyman
wyman (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年4月1日
Excelente mi estancia en el hotel. Felicidades por mantener buen nivel de servicios.
Gerardo
Gerardo (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年2月25日
Good place to stay
Rene
Rene (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年2月6日
Hallway and lobby too warm
Sarah
Sarah (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年2月1日
Narender
Narender (5 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2023年11月12日
Friendly staff and great customer service!
Linda
Linda (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2023年8月27日
They do not clean the room and want to charge an additional $25.00 daily to clean. The breakfast is by far the absolute worst breakfast of any hotel. Most hotel breakfasts are not great, but this is the worst. I could not eat a single day it was so limited and bad.