We stayed there for three nights, and below is our feedback.
pros:
1. room was clean, and as per description.
2. Close to airport and gas station, Walmart, outlets from shopping pov.
3. distance from Charleston downtown is ok - 20 mins drive minimum to go to any spot.
CONS:
1. Customer service was very terrible. We reached early and was informed that room will be ready within 2 hours which is before checkin time. we went to roam around city and came after 1.5 hours of checkin time and got to know that room is still not ready and will need another 20 mins. we wanted to freshen - up and get some rest for evening but no options even no pubic restrooms. Up on asking to front desk lady - she bluntly said you can check out if you want, we were driving all day and at then end if you hear this is not at all good.
2. we got two room keys one of which never worked, which is ok.
3. Description says inside property is smoke free but could smell every where.
4. Pans and Pots were available for purchase - I don't expect this in suits, not mentioned in description too. even coffee maker was not in room/no kettle.
5. Check out experience was also same. No one as at front desk for 30-35 mins from time given. and it was not mentioned to leave room keys in room, we waited.
while telling about feedback of checkin she started making excuses and was not ready to listen at all.
I won't recommend this place as you don't want to ruin your mood at start of vacation and leave with same experience