2/10 欠佳
2025 年 10 月 15 日
Room Deplorable, NOT having that!
I went to check in, and the hotel only uses 2 rooms that are pet friendly. One was messed up, from the discussion I was listing to, and the other was unavailable. The desk clerk (Asia) said that I would have to find a different hotel. She could tell by the look on my face that I wasn't pleased with that answer, so she said she would have to call the "Boss Lady" and see if they could use the second room. She relented and let us have the room. I quickly deposited my luggage and left, not very happy with the room. The floor was oily, bathroom was filthy, and the security latch was broken off the door laying on the counter. I mentioned that to the desk clerk on leaving to be sure she didn't think I had done that. I was in a hurry as my wife was in the hospital and we had to go get her. I described the room to her and when we arrived smokers were smoking outside the room drawing it in and she wasn't having any of that. So, I went to the front counter and Asia was still working and explained that we couldn't stay in such a room. She said she would reverse the charges and I would get a refund. According to Hotels.com policy, refunds would be issued within 24 hours. IT WASN'T! The ONLY thing positive I have to say is that Asia was very pleasant to work with. She mentioned it was a third party reservation that it would take some time to remedy, however the pet deposit was made directly to the hotel, and still haven't heard back from them on that either!
john
john (1 晚行程)
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