Check in took far too long as receptionist was dealing with another customer. When it was my turn it was a farce as the ipad they used didn't recognise my postcode - why th need to do this in the first place?
Room was incredibly basic and one of the pillows was dirty.
I was also not offered any of the upgrades despite being a platinum member.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 31 日
David
David (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 31 日
Amazing hotel for exploring central London
Our family had a great stay at this hotel! It is located in a great neighborhood and close to everything either walking or by public transit. The staff were amazing and breakfast was tasty as well. A comfortable and lovingly maintained older hotel. Definitely would stay here again if we return.
Andrew
Andrew (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 28 日
John
John (6 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 23 日
Location of the hotel was amazing! Customer service not so good- had to ask where & when breakfast was.
Gary
Gary (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 18 日
Great, would stay again.
We enjoyed are stay, location was great, the staff were always ready to help. Very friendly. We didn't use breakfast or dinner so cant comment on that. The beds were comfy. The only thing that we thought could be improved were the windows were sash so hard to open and the heating was full on. Lifts were cool!
Isabella
Isabella (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 18 日
Brilliant Stay
From the moment we arrived the service was very good throughout our stay.
Staff are very helpful and very professional and our room was immaculate.
Breakfast was also very good so should I visit London again then I certainly wouldn’t hesitate to come back here.
Stacy
Stacy (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 17 日
Night Before Hospital Visit
Smooth checkin. Room was OK, small and compact but we only need the room for a night. Beds were very hard. Bathroom huge by comparison. Medicore tea tray.
Angela
Angela (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 12 日
Enjoyable stay
The room was good except the tap was very loose, the air con wasn't working and the floors were very creaky.
Sandy
Sandy (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 11 日
Always a pleasure to stay here.
Caroline
Caroline (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 10 日
This hotel provides a comfortable room and excellent bathroom facilities. Breakfast is good.Staff unobtrusive , polite, helpful.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 10 日
Mark
Mark (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 9 日
Adam
Adam (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 2 日
Gem Fitzrovia Hotel stay
The hotel was really clean and really quiet, I would recommend this hotel. The location is also great.
Pamela
Pamela (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 25 日
Linda
Linda (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 25 日
Hiro
Hiro (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 24 日
The room was spacious and comfortable. The room is also quiet, no street noise. The location is perfect, close to public transportation and it is also easy to reach a number o interesting places on foot. I would definitely recommend it!
Leandro
Leandro (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 23 日
Mysigt hotell med bra läge.
Mysigt hotell med fina rum. Trevlig bar med ok utbud. Bra service både i reception och i frukostmatsal. Enda att anmärka på skulle vara att sängarna är ganska hårda.
Läget toppen med nära till tunnelbana och gångavstånd till Oxford street t.ex.