The wait for the room. We checked in about 3:30 they had to change us rooms because we waited over 2 hrs for the room.. we didn’t get to the new room till about 6 and had to rush to our dinner reservations.
Merlinda
Merlinda (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
Albert
Albert (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
Very nice place!
Very nice people from the valet all the way the receptionist and room service. Very nice and pleasant people.
Jose
Jose (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Great! Though there was no lotion in the bathroom .
Todd
Todd (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Left on hold but great time
Loved my stay got left on hold seveal times. But otber than that loved my stay
Juan
Juan (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月5日
Jacob
Jacob (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月19日
HGI
understaffed
Haresh
Haresh (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
It was a short trip just passing by everything was great especially the bed i slept very good. Best hotel I've stayed at, as of now.
Brenda
Brenda (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月19日
Poor service, clogged drains
The sink drain didn't work, the shower drain clogged, they supposedly fixed it but it still clogged the next day. They didn't clean the room or provide towels one of the days. Very poor service. When i complained again at the end they said too bad you booked with hotel.com otherwise we might compensate you. Very disappointed
Dana
Dana (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月6日
Paige
Paige (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
DIANA
DIANA (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Brandi
Brandi (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月22日
Zulma
Zulma (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月21日
Jason
Jason (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月14日
Gary
Gary (4 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月7日
THERE WAS AN ODOR IN THE HALLWAY AS I WAS WALKING TO MY ROOM - MAYBE THEY NEED TO CHANGE CARPET DEODARANT. SAME AS MY ROOM.
TOILET LOOK LIKE IT COULD USE BETTER SCRUBBING AS BLACK SCUM WAS UNDER THE RIM.
Johnny
Johnny (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月26日
Chandler
Chandler (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月24日
My wife and I visited San Antonio this past weekend to have a quick getaway for our 25th anniversary. I made the reservation through price line. We arrived later Friday night 13th of Sept. As I checked in the lady who helped me was very kind. Handed me my keys and and we went up the room. We had a pretty long road trip as we hit some crazy traffic due to construction on I-35. I went in used the restroom and turned on the water and the handle of the hot water flies off. Made enough noise for my wife to ask if everything was ok. I tried to put the handle back on and had to use quite enough force for the screw to catch. As I finish walking into the room I notice that the wall has some water damage and it wasn’t what I was expecting. I checked to see if the wall was wet but I wasn’t. I let my wife know that I forgot something in the car and went to the front desk to see if there was another room available didn’t matter if it wasn’t with a balcony but there weren’t any rooms available. I didn’t point this out to my wife but I noticed it every time I would walk into the room. Quality is what the Westin is know for and I still see your hospitality and your hotels as quality. As I drove up to the entrance of the hotel parking Vallet asked me if I was going to have my vehicle checked in. I let the gentleman know that I would like to have my vehicle vallet only for one night. I see on my bill 2 charges for vallet which is $56.00 and another charge for $4.62. I have images if needed.
Rodrigo
Rodrigo (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月23日
Jimmy
Jimmy (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月22日
Very clean and comfortable hotel.
Christine
Christine (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月22日
Dang
Dang (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月21日
Collin at the front desk was very friendly and polite, make check in very easy going and pleasant
Alex
Alex (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月17日
The hotel was beautiful and in the center of Downtown San Antonio! The staff was friendly and I will definitely be staying there again!