My daughter and I stayed here for our girls trip to London. It was in the perfect neighborhood, with immediate access to the subway and various shops and restaurants. The hotel has a bar and restaurant!
I paid for early check-in and to upgrade my room. However, we needed to switch rooms because the deadbolt in our room was broken, and the locks are currently being updated. The staff was very friendly, welcoming, and accommodating. The hotel itself is dated but very clean and comfortable. For US folk, they also provide washcloths, which was a plus because we forgot ours. I would definitely stay here again!