We have stayed at this hotel multiple times over the last 2 years for medical reasons to have procedures done at a Carilion hospital. Ours stays have always been good. The manager is very good and welcoming. The hotel is very clean and in a safe area, but close to the highway. This time was a little different. The hotel is undergoing renovations. We were placed in a room that had been renovated. Upon arriving we found refrigerator not working and bedside lights wouldn't turn on. Upon investigating they weren't even plugged in. Bathroom did not have hair dryer installed. It was laying on floor. There are limited outlets, so multiple things were plugged into an outlet strip with no surge protector. This is a safety concern, especially because the refrigerator also had to be plugged into the outlet strip. We had medical equipment that needed plugged in and phones, tablets for charging. The new decor doesn't have any access to usb ports so you need charging docks and there was no clock. We were constantly having to move things around to plug in, as the only other outlet was on the outer wall far from the bedside. Carpet has been removed from the room and replaced with laminate flooring, so cold and noisy. While the new furnishings look nice there are no drawers for storage. Some of these things may not be important to others, but when you are senior citizens they go a long way to provide comfort. I did let the manager know about my concerns and I am confident she will handle it.
