As frequent travelers staying here for a week, our first impression was that it was comfortable enough for the price. The room had been renovated, but still felt dated, with the original carpet badly in need of cleaning. The advertised pool was closed, and we also lost money in the Coke machine. After being told for three days that we would be refunded “tomorrow,” a very rude clerk finally handed us the $1.50 as though we were the problem, not their service, or the machine. To make matters worse, she insisted there was a number posted on the machine to call, but there wasn’t. It wasn’t about the small amount of money, it was a test of how service-oriented the staff really were, and they failed. They had the arrogance of a 5 star property, offering nothing better than what you would receive at a motel 6.
Transportation into Manhattan was simple taking 2 buses to get across the GW Bridge, but getting back was a completely different story. Luckily, after the day one disaster of trying to connect buses, and finally catching an Uber, we were happy we had rented a car, to take us from the La Guardia airport to the hotel, which saved us a lot of time and hassle.
Overall, we wouldn’t recommend this hotel unless you don’t mind the extra cost and inconvenience of a car rental. Next time, we’ll spend the extra $500 for a nicer, more convenient stay in NYC where you shouldn't need a car.
Otherwise we had a blast in the city!
