The bed was broken down, no support, hubby and I rolled to the middle, woke several times due to back pain....alarm clock was previously set for 6 am, sooooo thats what time I had to wake up..the message light was flashing on the phone upon arrival , I had to retrieve others messages from 6 months ago to get light to turn off...didnt realize there was no private balcony facing the water , so we had people drinking and smoking at our front door, could smell the cig smoke in our room....no decaf coffee at restaurant, bags of trash lying around outside next to trash cans the 24 hours we were there...front desk was helpful and friendly.