My wife was humiliated due to the GM and receptionists were racist.
I want the people responsible to get fired. Their behavior is unacceptable. They locked her out of her room everytime during the stay and the last stay their justification was she didn't looked like someone who could afford that stay. They took several security deposits and at the end they locked her out while she was in pijama during an entire day with no valid reason other than they wanted to do another charge to the card, at first they were saying it was due to the night later they changed the version saying it was to cover the goods consumed in store,, she had cash in her room they wouldn't let her go to get the cash unless she was escorted since she could steal or grab her belongings, she refused to go through that humiliation and they kept her there since 8 til 12 meanwhile the GM danced in front of her and told her repeatedly that they could do wathever he wanted since it was his hotel and no one in Marriot had more authority (my wife was desperately calling Marriot for support). I will not accept other resolution than getting these two clowns fired, noone else need to go through this when staying at a Sheraton. The pic is from when she was escorted and observed so that she wouldnt steal anything, they didn't wanted the room to be locked so a guy stayed there until she took her purse. They even told her not to take anything but the purse.