They allowed me to book online, when i got there no rooms were available. The guy at the front desk was Very Rude and displayed horrible customer service. He wouldnt even answer the phone for me to receive a refund. The parking lot was also very unorganized and i found it difficult to find a parking spot. Ill never waste my time with this place again.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年11月28日
Never again
HORRIBLE EXPERIENCE WILL NEVER RECOMMEND THIS HOTEL TO ANYONE…. Staff was alright, but the room 👎. I told the front desk that it was cold, she stated that she would send maintenance…………still waiting…………hour goes by….so I walked to the front desk, she’s on her phone!!! I asked, “so nobody’s gonna fix the heat”? O he never came, let me call.. why call when it’s almost check out. I had to get in the shower to warm the room up. Shower did not work well, you had to have it on power spray in order to get water, door looked as if it has been kicked in.. comforter had stains and I mean big stains. If I was a reviewer, they would be SHUT DOWN!!!!
Maria
Maria (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月3日
Room did not have any ac or heat. Shower had broken door.
Ali
Ali (1 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月13日
Deon
Deon (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年7月29日
Unfortunate
Bed linen had stains, no trash can in the bathroom, no Kleenex in the room. The air conditioner didn't work real well.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月28日
Diana
Diana (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月2日
Safe place
Bryan
Bryan (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月23日
Candice
Candice (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年6月20日
Overall this property has gone down inside and outside. Little children are playing in the parking lot and throwing rocks at people's cars with no supervision at all. People hanging out in the parking lot, the hotel has strong weed smell throughout the entire building. It used to be a nice and pleasant hotel but not now, it's considered to be run down shack.
Leilani
Leilani (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年2月16日
Would give 0 stars if I could. It’s the former Eastin Hotel and the rooms were windowless, no bed skirt on the bed, and room was dirty. Couldn’t tell if there were bugs or food on the floor. Was checked out less than 30 minutes after checking in.
Arielle
Arielle (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年1月20日
Everything was great except the breakfast . There was only waffles and you had to be checked in by a rude lady who watched everyone like they were in time out.
Caitlin
Caitlin (2 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2023年12月9日
Erin
Erin (1 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2023年11月3日
Horrible place to stay!! Avoid!! If you book a room using Expedia they (the hotel) will charge you an extra $100 upon check in!! Nowhere is that listed on the Expedia app. I brought it to the “Manager’s” attention and asked him to show me where it states there will be an additional $100 fee upon arrival, he couldn’t. He then called the Police on me saying that I was making a “scene”.
Rod
Rod (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年10月21日
Keith
Keith (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年10月11日
I had a very relaxing stay at Suburban Suites. Bill, the front desk attendant, was very polite, professional and accommodating. I was able to check-in at 1:00 rather than 3:00. I would absolutely go back for another stay.
Mary
Mary (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2023年9月25日
The lock on our room door had no safety plate so the lock was exposed on the hallway side. Carpets were filthy. The check in person had to use 2 computers and it took 20 minutes to get us checked. I had to sign a no refund agreement before she would give us our room key card. I requested a refund because it was not safe to stay there and neither the hotel or Expedia will give me a refund.
Cheryl
Cheryl (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2023年9月18日
Holly
Holly (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年3月27日
I had a very pleasant stay. Tony at front desk was very polite & professional. He help me with directions. I would stay again. Tony was helpful. Ty
Tabra
Tabra (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2022年2月19日
Candice
Candice (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2021年11月30日
This hotel was not at all what I expected from an Extended Stay. The rooms had no windows. We booked 2 rooms and one was for my adult daughter. Her room didn't have the bracket on the door. The wood was splintered where it should have been, as if someone kicked the door in. The walls are very thin so you can hear conversations in the next room. Then there was a night where two ppl were arguing extremely loud and violently in the hall. Doors shouting, banging on doors, name calling, it was ridiculous. We were on the 3rd floor and the stairway is open & next to the front desk so I know someone heard it. Yet, no one from the hotel staff came to intervene. Most of the staff was pleasant and professional but there was one guy who worked at the front desk who walked on the back of his shoes & shorts hanging off and did not look like he should be the first contact with guests. I will never go back to this hotel and I definitely won't recommend to anyone.
LaGuadia
LaGuadia (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2021年11月26日
Stay
It was ok
Christine
Christine (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2021年11月13日
Darrellitha
Darrellitha (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2021年11月8日
Bad Stay at Hotel
First of all I would not have even Booked a room with this hotel if it did not have continental breakfast it states it with the booking I find out the next morning there is no breakfast my husband is a diabetic he has to eat we were directed to a vending machine on our floor to puchase junk food. when we first arrive at the front desk to check in the desk clerk was not friendly at all he never greeted us I had to speak to him first and I am the Guest all he addressed me with was did I already have a Reservation He did not go over any amenities with us I had to ask about the parking and where our room was located he never said have a good stay never told us what time was check out I asked him could we check out late he answered no right away during our stay the light bulb in one of the lamps needed changing
it was really dark in our room because the bulbs was not that bright so we called down to the front desk asking for the bulb to be replaced the front desk stated there was no repair man available until tomorrow also the Thermostat was not working well it became cold in our room we called to the front desk again the attendant had my husband to come down and get batteries to replace in the Thermostat it was still not reading well unbelivable
we had to to act like the Repairman for our room the shower was terrible I am so use to adjusting the temperature when taking a shower at all hotels this one had no adjustment the moment you turn on the shower the cold water comes out t