Balcony door doesn’t lock and shared with 6 people. Cant provide a room with or without a balcony needing protection for family at this point and still can’t provide.
Asked for an other room without balcony without king bed is fine still saying too full. Asked to sleep at a sister location. No manager on staff to handle this type of situation. Would recommend again if looking for a safe place to stay.
Garrett
Garrett (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月19日
We had a man knock at our room.door at 12:35 am and then again at 4:30 am. We called front desk and noone answered. The next morning we went to file complaint and the front desk clerk said the area has a lot of homeless people and drugs. She sdvised that she had gone to the restroom and was terrified because a homeless was in the hotel restroom and the homeless person was high on something. How can a hotel representing Hilton not have security 24/7? We also had an issue with a private parking company this Hotel uses. Thankfully after many emails the parking issue was resolved.
Yolanda
Yolanda (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月15日
Maritza
Maritza (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月1日
Happy New Year
New Years Day, so staff shortage. Key to room didn’t work, got that fixed. Toilet not working and no maintenance people on duty! Coffee maker had issues. People that were there were nice!
David
David (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月28日
KRAIG
KRAIG (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月26日
Room needed to be a bit more cleaner. Thank goodness I always bring my cleaning things but there was hair everywhere
Melody
Melody (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月8日
The room was decent but the service and staff were absolutely terrible. The parking situation is an absolute joke. I paid extra to park in front of the building and went to a wedding and when we got back parking was full. The staff left me on hold for 17 minutes and said I can park across the street for $10 then try and get the $24 back from the hotel later. Why sell more than they have available?
Candace
Candace (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月6日
very convenient location
like the location despite the noise of the area- what is not great is the parking and how much the hotel tacks on to pack close. Also asked for no feathers in room due to allergy at time of reservation, but that step not taken
Kim
Kim (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月2日
Does not worth the money
The room smelled, carpet had stains on it. It was very loud - you could hear everything on the street and in the next room. You could feel the room shaking when somebody was walking next door and hear their shower. No central ac, thermostat for the wall unit didn't work. Soap dish was dirty, shower curtain was ripped. Definitely does not worth the money
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
SALLY
SALLY (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Omar
Omar (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月22日
Very smart nice hotel...
But my room was next too the adjacent main road, so i encountered noise from the roads...
Not pleasant, when you want to get a good nights rest...
Nice facilities in the hotel....
simon
simon (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年11月21日
Very limited on site parking awkward entrance my room carpet was wet and the soap dispensers were all empty and while the place is beautiful and has a very beautiful atrium. It was very awkward to get in and out, and the parking was very frustrating.
Steven
Steven (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月19日
Chairamedics
Chairamedics (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月18日
Steven
Steven (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月18日
We were given a handicap room .. shower knob broken water was extremely hot had to mess with it to be able to get it to turn down so we could shower after we showered the flood was flooded and shower curtain was closed completely. Room smelled like wetness. I spoke to manager and he didn’t seem to be concerned at all I told him I would hate for someone with a disability to stay in that room first they probably get 3rd degree burn from the shower and if they jump out the shower the would slip and really hurt their selves try to escape to hot water. From all the water on the floor That’s an accident waiting to happen.
Angela
Angela (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月16日
Ronald
Ronald (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月15日
Laura
Laura (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月12日
Bathroom door wouldn't stay closed (barn door type w no latch). Very noisy- however they know this and give you earplugs in the room. There was a cockrock in the bathroom. Parking was $24. No breakfast included. They had a standard hotel 'buffet' but come to find out it was $19. Nice decor.