Intermittent wifi, maintenance issues, marginal breakfast, good location.
Robin
Robin (2 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月25日
What should have been a wonderful stay in a cool cave hotel ended with being locked inside of the bathroom because the old rickety key and lock broke. Now, things happen but it's how the staff handled it. After staff members tried several keys I was told they would call someone else. By this point I had been locked in there for half an hour. A manager showed up who was so rude and condescending that she should never be allowed in hospitality. We had a taxi waiting for us because we had a planned tour hours away. She stated that she would call someone else but wouldn't know if this would take 10 minutes or 60. Which is crazy considering it had been half an hour already. She stated that 30 minutes being locked in there is not even that long. So finding her demeanor totally unacceptable and not willing to wait another hour I tried climbing out the window where she repeatedly yelled at me not to because of liability. She also called me crazy in an incredibly rude way. I couldn't fit anyway so I am still stuck. Another staff member finally showed up with another key and popped the door open which he thought was pretty funny. I of course did not. This is where it gets even better. I got blamed for it. Apparently it was my fault that their door broke and locked me in the bathroom. We explained that because of this whole ordeal that we were now going to miss a very expensive tour that we booked. She did care at all and refused to do anything. She blamed and even swore at me. Horrible
Andrea
Andrea (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月5日
Great property with amazing views. Our room was immaculate and charming. We had everything we needed and the staff were all lovely especially the gentleman who checked us in. Thank you to all the wonderful staff! Nothing was too much trouble and any issue we had was quickly resolved. We would definitely stay again!
preet
preet (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月20日
Très bel hébergement, petit déjeuner copieux, chambre confortable, tout est accessible à pied tout en étant sportif (😊😄), personnel très accueillant
jean-luc
jean-luc (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月21日
Very friendly people ready to fulfill all your desires. They will book restorants taxi and anything you need for you. Loved staying there!
Daniela
Daniela (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月9日
Keli
Keli (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月12日
Andrea
Andrea (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月6日
Perfekt. Service, Lage, Frühstück - alles top
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年4月17日
Amazing hospitality. Best location and lots of local authentic restaurants and very close to all main attractions. Best collection of breakfast variety.
Achuth
Achuth (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年3月27日
Wow! Great hotel in Matera
Wow! This hotel was recently remodeled and it was amazing. We stayed in Room 14 with a family of 4. It was spacious and perfect for us. The view of Matera from the room windows was amazing. We had a seating area at our front door and a balcony. The location was great and we will come back to this hotel again. The breakfast area was also remodeled and it turned out amazing. The rooms are in an old cave house.
Juan
Juan (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年2月18日
This is a boutique Hotel in the Sassi...location and place is exceptional and a great location right in the heart of everything. The hotel was excellent great staff and super clean and organised. The breakfast was exceptional.I will stay here again and would recommend to my family and friends.
rino
rino (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年10月9日
It was really fun to stay in a beautiful "cave" like this, in the middle of the Stassi. An experience not to be missed.
Karen
Karen (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2023年8月15日
Miky
Miky (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年8月7日
una ciudad a volver a visitar en el mismo hotel
lo unico que he observado ya que el lugar vale la pena volver a ir esta en relacion con el parqueo, el hotel deberia ser mas clara y decir en su presentacion"no hay parqueo en el hotel, para quienes lo deseen hay la opcion de parquear por 25 euros/dia el el parqueo nicoletti y de ahi sera trasladado por transfer a 5 euros por persona la ida y la vuelta al hotel y asi uno podria reservar el parqueo desde ya con el hotel y evitar la ansiedad del donde dejar el auto. Una vez que dejamos el auto, la gente del parqueo hasta nuestro nombre tenia y nosotros no sabiamos que nos esperaban. eso se afina y la experiencia se redondea mundial
Jorge
Jorge (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年6月27日
A great stay
The people here could not have been nicer. The hotel is in a good location and has a nice view from the patio/terrace. The rooms are spacious and have a “cave-y” vibe, which is appropriate but it seems to make every noise a little bit louder.
Pamela
Pamela (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年6月25日
Pamela
Pamela (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年6月18日
valeria
valeria (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年5月26日
Best of both worlds, antiquity with new world amenities! Exceptional view of many centuries gone by! The breakfast is out of this world!! It was such a pleasurable stay!
JULIE
JULIE (2 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2023年4月14日
Hôtel idéalement situé dans le sassi barisano. Endroit où sont les hôtels. Les restaurants sont plus du cote du sassi caveoso. Accueil sympa, petit déjeuner varié avec gâteau fait maison très bon. Literie ok oreille un peu dur. Nous avions chambre pour 4 avec petite terrasse prisée vu sur matera c’était parfait.
Gros bémol sur l’insonorisation des chambres on entend les voitures passer très vite jusque tard le soir. Parking à l’extérieur du centre historique mais très accessible à pied. Réservation à faire sur internet via le mail de contact de l’hôtel avant d’arriver. 20€ la journée. L’hôtel ne fait pas restaurant le midi ni le soir.
Mathieu
Mathieu (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2023年2月17日
Due giorni a Matera
Bellissima location da ritornare gentilissimi e premurosi. Salvatore
Salvatore
Salvatore (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2023年2月16日
Due giorni da favola
Tutto perfetto camera stupenda vista sui sassi aperitivo magnifico
Salvatore
Salvatore (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2022年10月31日
Emmanuelle
Emmanuelle (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2022年10月20日
Stan
Stan (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2022年10月17日
Anders
Anders (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2022年10月6日
Perfect Location+
This hotel was perfectly located. I was able to walk all through I Sassi and see the most important sights in my day there. I stayed two nights. The complimentary breakfast was excellent. I would like to return to Matera and would stay at this same hotel.