I want to report my issue at this hotel and get it straight. Room I booked for two nights on hotels.com. And on the webpage it showed detail as “1queen bed and 1 twin bed with sofa bed, and multiple beds(with kitchen)”. I thought there will be at least 2 beds and kitchen like it said on hotels.com website. I drove 7 hours from Calgary with my family and was quite tired when I check in. And problem happens. There was a lady in the front desk.
I told her my name and informations to check and she told me the room I booked has only one bed and it is small for 4 people. The I showed her hotels.com home page that show “1queen bed and 1 twin bed with sofa bed, and multiple beds(with kitchen)”. What the hotel say and what homepage show were different fault. I explained that is not my fault and you and hotels.com need get it straight. And I she kept on telling me that I there is only one bed and she is not giving me free upgrade.
I did not ask her for “free upgrade” at first.
I asked what ever with 2 beds and kitchen will be okay to me. And she offered me two beds without kitchen which is cheaper room and keep telling me she will not give me free upgrade. I was feeling so bad about her making me feel like I am begging for free upgrade. I felt insulted with paying my money. I asked her for manager’s number I can talk to but she refused to give me a number. she was also getting loud too. She ended up giving us other room, wasn’t even upgrade and had to see her uncomfortably everyday
Jinhun
Jinhun (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月15日
Great stay for the family
Rod
Rod (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Sandra
Sandra (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Very nice stay for the price. Breakfast was very good. Pool nice but not very deep. Hot tub was hot and clean.
Linda
Linda (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月8日
The pillow were terrible, it’s was clean warm and dry and the parking. I would recommend this hotel to my friends and family
Dennis
Dennis (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
Jordon
Jordon (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月4日
Excellent
Staff were friendly, clean , breakfast was fantastic
SANGHYEON
SANGHYEON (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月28日
Sylvia
Sylvia (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月24日
Decent stay
Stay was good but the breakfast needs some work. Eggs were not edible.
Neil
Neil (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Good stay
Good experience, breakfast was delicious and lots of options.
The room we were put in was sooo loud from the highway and they were able to switch us to the quieter side which was greatly appreciated.
Amy
Amy (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年11月9日
Steve
Steve (2 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月19日
Ungenügend
Sofas im Zimmer sehr dreckig. Haare im Bett und Dusche. Frühstück sehr bescheiden, nichts frisches. Würde es nicht wieder buchen