阿什維爾隧道大道美國長住酒店

This place was super nice with a kitchenette Jason at the front desk was very helpful Enjoyed my stay thoroughly

I liked that it was close to restaurants and the Biltmore Estate, and parking was close by, however they did not have a remote control for the TV or anything in the kitchen for us to use including a coffee pot. We had to ask for everything even though I called the day before to confirm our room and the items for the kitchen...We had to pick up our towels and bag the used ones and bring them to the front desk and pick up cleans ones at the front as well. For the money we paid I expected a lot more than what we received. We won’t be using them again.

The staff was super friendly and helpful. COVID accommodations were in place so there were no extras or amenities, but it was decent for a no frills hotel stay. I’d stay here again if only for the great and friendly staff.

Masks were not worn by many guests and even the maintenance man!

Staff was very nice.

Customer service was amazing, very friendly and helpful in finding a local place to eat. No dishes or supplies in the kitchenette due to Covid. But informed me of this right away and offered to have them brought up if I needed anything.

Decent room. No breakfast because of Covid but that was mandated by the state. Don't agree with or like the extra charge for pets when advertise as pet friendly.

-The personnel were wonderful. -The daily rate was far below the area competition. -Facility seem to be dated back to the 1970s. It really needs to be upgraded. -There was a musty smell in the room, even tough we kept the A/C running at 66 degrees. We are concerned that the room could be contaminated with mold.

We paid a lot of money for NO breakfast and NO housekeeping. I get Covid restrictions... There was trash left in the room by previous guests, under the kitchen counter, shampoo bottles left in the shower. I feel if you room had been cleaned thoroughly, these items would not have been left behind by the cleaning crew. The lobby had a funky smell.... not a CLEAN, disinfected smell, as did the upstairs hallway. I understand No breakfast because of Covid, but we payed a lot of money, especially for the weekend days. Only bad coffee was served in the lobby. Upon arrival, we asked for the 2 rooms to be on separate credit cards. Both credit cards were swiped, but the bill was put on the first credit card. Uh,,,,,, that’s not hard folks! The hotel was quiet and off the busy road, but I really only wanted to sleep and shower there and not spend extra time hanging out. The wet/dirty towels hung in the bathroom for 4 days until we checked out, along with the trash from the previous people.

Great location...Very clean and courteous staff. Beds were comfortable also. Just wish they had some compensation for not having free breakfast, pick up breakfast or coffee in the lobby as stated. I know Covid 19 has put a damper on things, but a coupon or some time of discount should have been applied to advertised amenities. Thanks!