The property charged me nearly $400 over my bill and when I called to inquire barely offered an apology. It seems their system charged me the difference between the rate I had prepaid on hotels.com and their public rate. I wonder how many other people this happens to as it seemed to be an automatic system.
I called the property ahead of time to ensure access to the sauna and was assured it was ok. Upon arrival the spa told me the spa area is for those receiving a service only. This seems odd because of the $40 resort fee. When I inquired what this fee referred to I was given a list like "high speed internet" and "the gym" which are standard at most hotels without an additional fee.
Overall its a nice place but one that does not seem to have concepts of hospitality in its policies and systems.
Gretchen
Gretchen (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 6 日
Unforgettable stay
Overall our stay was wonderful and we were left with beautiful memories and a strong desire to return.
Thiefieca
Thiefieca (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 6 日
Santiago
Santiago (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 17 日
mang
mang (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 1 月 27 日
TATIANA
TATIANA (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 26 日
Igor
Igor (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 21 日
Nice spacious, clean room. But had no bath. Staff sent confusing messages changing appointments at spa and restaurant a few times due to weather they said. Main Elevator with carpet had strange smell. Otherwise hotel facility was nice. Have to walk to gym in basement of a nearby apartment building, which is a bit of an inconvenience. Nd front desk lady did not explain where gym was. So we walked around. Building inside trying to find it for a bit. There was no sign for it. View is nice except for billowing smoke from across river coming from some sort of facility. People cleaning up snow kept me up for a bit, which was unfortunate. Overall nice place but not perfect!
Gretchen
Gretchen (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 19 日
Great A+ Hotel Spa Hotel in the Hudson Valley.
First time stay. Beautiful property and hotel. Couple Swedish massage was A+ Great and friendly staff. Did not try the restaurant, but looked amazing. Extremely clean room and public spaces. Highly recommended and will return.
Dave
Dave (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 17 日
Very nice place - excellent restaurant - bar hours are limited
gary
gary (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 30 日
Beautiful hotel, wonderful staff. Will definitely return.
Michael
Michael (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 30 日
Eve
Eve (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 28 日
Colby
Colby (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 24 日
Scott
Scott (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 5 日
Qiyuan
Qiyuan (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 3 日
Tranquil escape.
Views were breathtaking. Resort was spotless, smelled amazing and had an overall sense of peace. My family already wants to go back next year.
Suzanne
Suzanne (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 2 日
Ann
Ann (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024 年 11 月 24 日
John
John (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 23 日
Chidubem
Chidubem (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 12 日
Beautiful property overlooking Hudson River valley. Very historic rennovated abbey.
Daniel
Daniel (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024 年 11 月 11 日
Alban
Alban (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 9 日
One night stay
Very nice hotel although immediate hotel surroundings not that attractive.
Ralph
Ralph (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 9 日
Great place to stay one hour away from Manhattan. Friendly staff and very clean environment